Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'

Same issue on both a macbook (Mojave) and windows 10 laptop. Clearly a large scale issue. Hope they fix soon and acknowledging it would be nice.

Having the same issue too (for the past 2 days). Tried all the options. Clearly an issue on Apple's end and at least we know it's not an isolated issue!

Same here. This issue just creeps up constantly, and is not the first time it has happened nor do I suspect it to be the last time it will. FWIW Apple Music is trash, and I personally have reached my boiling point with the app itself. I've decided to move away entirely from it and just listen to music I've purchased legally using a player that does 1 thing really well; store and play my music.

Same. After buying an iphone 12 pro, then a Big Sur update on my computers, I also lost music off of my phone. It said I needed to sync my libraries, using my computer to initiate the sync. Except whether I try that with my desktop or laptop the geneius message appears after a while, and then the syncing gives an error notice in the lower left corner of Music app as well.

Lots of error messages and very slow computer after Big Sur update. Very buggy.

mid 201o imac running high sierra, just tried everything and i still get the same error message. i am missing 95% of my library (on my desktop), the other 5% are there for some reason but not synced for icloud music library. Also, as other users mentioned, it only seems to affect my desktop, none of my IOS devices

Same here. Big Sur 11.0.1 on mbp 2019, starting from Nov 22 afternoon. Glad that I am not alone and this is most likely a problem at the apple side. The apple support does not help and they only suggest trying different versions of reboot/restart that do not help at all. I am really getting tired of all the issue I meet in apple music...

Same problem. I did all I could think to do: close/reopen, restart, upgrade to Big Sur (even though I didn't want to right now), restarted router, deauthorized/reauthorized, unchecked Sync Library (I use iTunes Match), rechecked Sync Library, texted with support and asked if they knew of the problem or if the system was down and they said everything was working fine. This doesn't happen with iTunes Store purchases, just anything I try to sync to my Cloud account (songs from CDs, etc.).

So frustrating.

After Big Sur update, MacBook Pro 16 2029.

same problem. Two separate chat sessions, did everything everyone else did to no avail. Chat support didn’t help.

is there another app that will let me sync music I upload to all my other apple devices?

I have the same issue. I just added a few songs to my mac so I can sync to my phone from the cloud. A reboot, logout of my account from Music then re-enable cloud library didn't fix the issue. I thought it was due to my iTunes Match subsccription expiring, but I also have the Apple One subscriotion which includes Apple Music, which is iTunes Match plus some. Seeing other people with the issue in the last day makes me think something in the backend is busted, even if the status page for Apple services is all green.

I just go the new M1 Macbook Air and was seriously pulling what's left of my hair out thinking it was some sort of weird issue with the new silicon. Thankfully, I don't feel AS bad now that I know I'm not the only one.

For what it's worth, spent an hour on chat with Apple support and then another hour on the phone with second level of support. They suggested I reinstall Big Sur and see if it fixed. It didn't.

(I've also tried signing in and out of all my Apple devices and see if it would trigger it to work....still nothing.)

This is a recent problem. I upgraded to Big Sur a roughly a week ago. I was very unhappy with the new OS. I had run Time machine just before upgrading so I had a recent backup to downgrade to. It still took a long time to get Music back up and running with my music library. Then the **** hit the fan with this problem. Who knows where it originated from, but it is here effecting everyone that enjoys music. I'm very disappointed with Apple. Their response is terrible.

Same. Either way, it seems that Apple is aware of the issue and is working on it. I highly doubt this will take too long to fix, as it’s happened before and has always been fixed within a few days. I wouldn’t be surprised if it gets fixed tomorrow (knock on wood).

I’m having the same issue!! I thought it was my network, restarted my MacBook, logged in & out of my accounts. Deactivate MacBook, reactivate. Did nothing. I signed out & signed in & it won’t upload my music library so now I’m just SOL. I’m guessing it’s on apple’s end if we are all having the issue.

running Catalina 10.15.7

super bummed. I hope this gets fixed 💔

I have this issue as well. I got bounced around on chat support, doing useless things like resetting my SMC. They're supposed to call me back today to follow up, but I don't see the point if it's a known issue. It'd be nice to send out some kind of notification so people don't waste their time trying to get individual support.

I've the exact same error over here in Germany. Reading through the thread it's obviously not only limited to one country. Hope that Apple will fix it soon. Btw: I am also on Big Sur with all my Macs.