Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'

I'm having this issue as well.

I got the error for the first time today -- I recently began adding a TON of new songs to my library and I assumed that may have been the issue, but I see others are having the problem.

In case it does matter, Rivers Cuomo has been releasing a plethora of demos and such on his website, so I'm adding thousands of songs that don't have a match on iTunes, but it's like 10 different versions of the same songs, so I was worried that might be causing an issue with the Cloud or Store.

mid 201o imac running high sierra, just tried everything and i still get the same error message. i am missing 95% of my library (on my desktop), the other 5% are there for some reason but not synced for icloud music library. Also, as other users mentioned, it only seems to affect my desktop, none of my IOS devices

Same here. Big Sur 11.0.1 on mbp 2019, starting from Nov 22 afternoon. Glad that I am not alone and this is most likely a problem at the apple side. The apple support does not help and they only suggest trying different versions of reboot/restart that do not help at all. I am really getting tired of all the issue I meet in apple music...

Yep, using a HP with Windows and started experiencing the same thing yesterday. Have a ton of music I need to upload in the Cloud and I am stuck. Love that Apple is not saying anything about it. I have deauthorized, signed out, shut down, you name it, I have tried it. So frustrating.

Exactly the same problem. Music has been working fine since upgrading to Big Sur-- but last night I tried to upload new songs to my iCloud music library (that would not be available on Match) and ever since then, the Music app has come completely out of sync. Whenever I try to update the library, it takes ages 'accessing my music library' and then inevitably fails and gives me this Genius error message. At the same time, it unticks the 'use iCloud Music Library' in Music preferences whenever it fails, removing all the [downloaded] Apple Music files from my library at the same time.

Apple Music has always been a joke-- it clearly couldn't be less of a priority for Apple; they've already pilfered the music industry with such reckless abandon that it should be surprising that their music service is such utter rubbish... more fool us for using it. But it's still frustrating. I wish Spotify had an option to upload local tracks to a cloud service; it'd be a no-brainer.

Hope this is fixed before Thanksgiving- music is one of the only remaining things that keeps me sane during this pandemic- of course Apple have clumsily taken that away too. It makes me want to ditch all my crappy Apple stuff and go completely Android or otherwise.

Same problem. I did all I could think to do: close/reopen, restart, upgrade to Big Sur (even though I didn't want to right now), restarted router, deauthorized/reauthorized, unchecked Sync Library (I use iTunes Match), rechecked Sync Library, texted with support and asked if they knew of the problem or if the system was down and they said everything was working fine. This doesn't happen with iTunes Store purchases, just anything I try to sync to my Cloud account (songs from CDs, etc.).

So frustrating.

After Big Sur update, MacBook Pro 16 2029.

same problem. Two separate chat sessions, did everything everyone else did to no avail. Chat support didn’t help.

is there another app that will let me sync music I upload to all my other apple devices?

I have the same issue. I just added a few songs to my mac so I can sync to my phone from the cloud. A reboot, logout of my account from Music then re-enable cloud library didn't fix the issue. I thought it was due to my iTunes Match subsccription expiring, but I also have the Apple One subscriotion which includes Apple Music, which is iTunes Match plus some. Seeing other people with the issue in the last day makes me think something in the backend is busted, even if the status page for Apple services is all green.

I just go the new M1 Macbook Air and was seriously pulling what's left of my hair out thinking it was some sort of weird issue with the new silicon. Thankfully, I don't feel AS bad now that I know I'm not the only one.

For what it's worth, spent an hour on chat with Apple support and then another hour on the phone with second level of support. They suggested I reinstall Big Sur and see if it fixed. It didn't.

(I've also tried signing in and out of all my Apple devices and see if it would trigger it to work....still nothing.)

Same. It started happening yesterday afternoon for me. First I randomly got a message saying “iTunes is running in safe mode. Visual and device plug-ins you have installed have been temporarily disabled.” All I had done was connect my phone to my laptop to charge, which I’ve done several times in the past and haven’t had this issue.

Reached out to support, and they recommended I try logging out and back in, and that’s when I started getting this issue. No matter what I do, I keep getting the “Genius results can’t be updated right now. The network connection was lost.”

I talked to multiple people in support today, one of which had me reinstall MacOS, which took an hour. He said he was sure it would work. Surprise surprise, it didn’t. He said that if it didn’t work to call back and ask for tech support. I did, however the woman I was put on with refused to transfer me to them, insisting that she was going to do everything she could to try and work on it with me herself. The “everything she could do” was basically a bunch of stuff that other people had already had me try. She then told me she was going to do some research and she’s have to call me back.

I’m relieved to know that I’m not the only person having this problem. Hopefully the more people that report this problem, the better our chances are of the Apple support team seeing it and hopefully fixing this. It’s very inconvenient, and the amount of time I’ve spent having people tell me the same stuff has been frustrating to say the least.

This is a recent problem. I upgraded to Big Sur a roughly a week ago. I was very unhappy with the new OS. I had run Time machine just before upgrading so I had a recent backup to downgrade to. It still took a long time to get Music back up and running with my music library. Then the **** hit the fan with this problem. Who knows where it originated from, but it is here effecting everyone that enjoys music. I'm very disappointed with Apple. Their response is terrible.

Just got a response from someone on the support team saying that Apple is aware of the problem and is working to fix it. Didn’t say anything about waiting for the next update, just that they’re working on it. I’m hopeful that this is something they can fix that doesn’t require an update, but if it must be that way then I would hope they’d release the update ASAP, as this is affecting everyone with a MacBook.

Same. Either way, it seems that Apple is aware of the issue and is working on it. I highly doubt this will take too long to fix, as it’s happened before and has always been fixed within a few days. I wouldn’t be surprised if it gets fixed tomorrow (knock on wood).

I’m having the same issue!! I thought it was my network, restarted my MacBook, logged in & out of my accounts. Deactivate MacBook, reactivate. Did nothing. I signed out & signed in & it won’t upload my music library so now I’m just SOL. I’m guessing it’s on apple’s end if we are all having the issue.

running Catalina 10.15.7

super bummed. I hope this gets fixed 💔