Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'

I have this issue as well. I got bounced around on chat support, doing useless things like resetting my SMC. They're supposed to call me back today to follow up, but I don't see the point if it's a known issue. It'd be nice to send out some kind of notification so people don't waste their time trying to get individual support.

I've the exact same error over here in Germany. Reading through the thread it's obviously not only limited to one country. Hope that Apple will fix it soon. Btw: I am also on Big Sur with all my Macs.

I called Apple Support few hours ago - further tests done together :

Reboot in Save mode - NOK

Try to create a new user session on Mac and login with Apple credentials, then run Apple Music - NOK

They are aware of this issue and they working on it, but no acknowledgment here yet.

Me too . Last 2 days cant sync my music on windows iTunes. Signed out and in, even reinstalled iTunes but same error message after trying to access iCloud music library. Taking too long for Apple to fix!

I have the same problem too (Sweden). Discovered it yesterday evening, still doesn't work. I've tried disabling and re-enabling cloud syncing to iTunes but the problem still persists. I'm running MacOS Catalina 10.15.6.

I have this issue too! I am a Music (iTunes) Match client since the start of it. I normally upload a lot of music which I then delete from the computer and keep in the cloud. Prior to this complete breakdown I had been experiencing sync problems when adding CDs to my collection during the last few weeks. Some songs, maybe a third of an album, simply didn't go up in the cloud which was super annoying. Songs came and went, there were non-working doubles created. I waited days for songs to upload etc. Lots of troubles.

Then I decided to log out from the iCloud service on all my devices for a fresh restart. It has worked before. This meant my library disappeared like it should when logging out. When trying to log on again it simply wouldn't reload the library on my Mac. It has now been three days with an empty music library on my Mac. On my other devices it seems to work (iPhone 11, Apple-TV4K, Work-PC) but the Mac refuse to cooperate. I even installed Big Sur to see if it made a difference but to no avail. The cloud library access simply seems to be broken from Macs. I sincerely hope for a speedy recovery.

I have the same issue since yesterday. I contacted Apple support through Live Chat but he wasn't able to help much. He recommended contacting the local support team by phone, which can only be reached between 9 to 5 my local time.. so until tomorrow no Apple Music on my mac.. very annoying!!!

Same issue. I'm assuming iTunes is at the bottom of priorities for Apple but I feel the same as everyone else - frustrated.

Spotify has been incredibly tempting for the last year and this may be the breaking point.

With everything that's on this thread, this is an iCloud library issue. macOS and PCs, all types of devices. Somehting is broken on Apple's side. No amount of sign outs, reboots or reinstalls will fix this issue.

We just have to wait for Apple to fix the issue.

I know some of you are upset, some being quite rude about it. Yes most of us are paying for a service but nothing has a 100% uptime. And as we are all human, sometimes mistakes are made. Just be thankful it's not a life or death situation. Our music will return.

same issue here. I have been trying everything. My music seems to also think it is no longer connected to Match so my songs from my computer that are new are missing from my phone and vice versa. I understand $25 a year is cheap to keep everything synced, but it should work if I am paying for it.

Same for me on Windows 10. Started as far as I can see sometime late on 22nd or early 23rd. I can access my iCloud music library on my iPhone and iPads. I cannot sync on my Windows desktop (add music, delete music, update playlists, etc).

Yes, it does seem like there are more issues than just iCloud library sync being down. I understand tech support following a script for issues, but you'd think Apple with the AI and analytics would know that the default script isn't fixing anything (with this being day 3-4 of the issue) and it's an issue on their end. It would help if they at least acknowledged the issue and said a fix is being worked on and not having people spend hours working towards a fix that doesn't fix anything.

But it's also a holiday week and I'm sure there are lots of people out at Apple, so who knows who has eyes on the issue to do such things.

MacOS: Catalina 10.15.7 (19H15)

MacBook Air (Retina, 13-inch, 2020) 1.1 GHz Dual-Core Intel Core i3

Same error message and attempted the same remedies as above to no avail. I was in contact with Apple Support via online chat for about an hour, I'm pretty sure they don't even know what's happening either at the moment. I was instructed to to reset the NVRAM as well to create a new user on my Mac and attempt iCloud login and library sync, still no luck.

That's further than I get... when I try to enable iCloud Library Sync, the first thing it does is show all of my Apple Music library back in Music.. spins for a minute or two and then raises the error message that 'Genius results can’t be updated right now. The network connection was lost.' and removes all of my Apple Music that I've added to my library.

I had signed out of Apple Music and deactivated my Music app on my Mac Mini.. once I reactivated everything works except iCloud Library Sync. Since trying to enable iCloud Library Sync appears to start to work, then fail means that I haven't lost anything in my library, I just can't sync it down to my machine and have it stick. Nor can I (or any of us at the moment) actually sync the library between devices.

Luckily my iPhone still has my iCloud library, so I have access to my entire library, I just have to use two difference devices at the moment. I just cant sync the data between the devices, which is how I noticed this issue yesterday.

Its not working for me either, its been like this for two days now. I guess this issue has only surfaced the last two days judging by all the responses... Apple needs to fix this or give an answer immediately. Extremely frustrating how I cant access my whole library via my Macbook pro