Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'

I rebuilt my 13' and same error , the 16' still has the cloud icons but I am scared to restart Mac or stop/start Music app in case it fails on this one too.

Truly awful service from Apple affecting thousands of people worldwide but do they care? I think not

They should at least put something up to say we have an issue and are investigating , radio silence poor customer service.

On a side note I unenrolled from the beta program and they still forced the latest beta update on me! It just installed and rebooted

Seems to be problem on Apple's end.

I tried many troubleshooting methods like, Updated iTunes Desktop application (for Windows), Deauthorized, Logged out, Logged in, Reset Warnings, Authorized, Rebooted, Unistalled, Reinstalled latest version, but still problem persists.

In Apple Music Android app (i still have access to my music Library) but PC version of iTunes is not working properly, I can stream music online, but iCloud Library is not synchronizing. Facing the issue since morning.

I just talked to Apple support for the third time. They FINALLY agreed it was a problem on their end affecting multiple users and that they are working on it. That is a huge step forward so that I can at least stop trying to rip things apart on my end.

Same issue here from Uk. I just change region from China to Uk in Nov22, and subscribed student plan, and then the issue happened, but only on my map 2020 with Catalina 10.15.7. My phone and pad is working normally. Very strange. I have contacted apple for two days, but that is not help.

Same issue here in the Netherlands. Running macOS Big Sur on a 16" MacBook Pro 2019. I tried doing a clean install of Big Sur twice, did not have any effect. Spent the entire day contacting apple support, going from department to department. Finally got in touch with the engineering department, and they said that it is a known issue and that they are working on a fix.

For everyone experiencing this issue, I strongly recommend not wasting any time trying to fix it. Only Apple can fix this, it is unrelated to the setup of your Mac.

After reading the replies, I'm beginning to believe that this issue is not due to anything I did, except for upgrading my OS. My questions is do I need to uninstall/reinstall any software on my mac and/or iPhone?

I have been DM'ing Apple Support on Twitter- just got this response:

We appreciate those details and your diligence in troubleshooting this behavior. We’ve heard reports of the issue you’re describing, and it’s currently under review. We don’t have a solution at this time, but recommend that you keep your software up-to-date moving forward.

If you would like to explore a potential refund request, we recommend contacting our billing specialists here: http://apple.co/AppleID

If you encounter any future technical issues or concerns, let us know. We’ll be here ready to help.

No... It's nothing you did.. it's not related to an upgrade I haven't upgraded and still have the issue. People on Windows have the same issue. It's a backend issue on Apple's side. Don't waste your time downgrading or reinstalling anything. The issue will still be there.

Thanks for the advice. It's helping me resist the temptation to just wipe everything and start again - which would be a total pain in the *** cus I currently have 265GB of music in my library that would take a painstakingly long time to re-upload if I had to...

So thanks for cooling me down!

Ive been on the phone for the last hour. Getting passed person to person. They have no idea what is going on. Complete waste of my time. I keep telling the person i get on the phone that the issue is bigger than just me.

I too am experiencing the same issue under Big Sur. Just confirmed with Apple's technical support that this is currently under investigation by their engineers, and they are working as fast as possible to get to the bottom of this.

Been having the same issue since Sunday afternoon, it now seems to be up and running for me as well! Thanks for everyone's comments to help me realize it wasn't just me encountering issues (and thus maintain my sanity)!

Which service are you referring to, may I ask? I would be interested in a good alternative. I was SO happy with Google Play Music until that was abolished in favour of YouTube Music which SUCKS.

I did some searches but best I could find was going back to old iTunes again (until this bs). Why is there no GOOD cloud music service for uploading and streaming our digitalised music?? OR IS THERE?

Same for me too using Big Sur. Just started an Apple Music trial a few days ago. Works great so far on the iPad as well as my iPhone. Partially works on my MacBook, but I can’t access any item from my library nor can I add anything new to it.

Already tried Re-Authorisation, signing out devices from iCloud, rebooting. But nothing seems to help. Can only assume this is an issue at Apple’s end. Needless to say keeping a trial doesn’t make much sense if it can’t even be used on a device. Didn’t have a problem with Spotify before. Perhaps I should change back? Would solve my problem just fine.

iCloud Library Sync has had issues the past few days. This was my first issue in the last year.. so I wouldn't say the issues of the last few days are normal. A lot of people have working devices now, so Id just try to turn on iCloud Library Sync or resyncing again.