Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'

Working again BUT Music (formerly iTunes - I don't use Apple Music but I do use iTunes Match) is showing a bunch of duplicates as well as dupes that aren't flagged as dupes (they show the dotted cloud and they're right next to the original version). The randomness of what got duplicated and what didn't is bothersome because while my brain can handle that this entire ordeal was an Apple issue, I'd love to know why the dupes appeared and why those track in particular. Is there something about them that made duplication happen?

Alright, let's add to the problems. Outside of random dupes of songs Music decided to make random dupes of playlists. Not all playlist, just some. Some of them were renamed. I have one single playlist that is listed 27 times and yet the songs in them all belong to other playlists. I'm not happy with all the extra work I have ahead of me now.

Yep same issue. I was attempting to fix the issues on my Mac with my full library of songs. Now that it can get back online, a ton of my songs have errors, playlists are duplicated (or triplicated!)...it's a huge mess.

I see many songs that are duplicated where one has a local copy and the other is not downloaded. But the not-downloaded file is more often in the "correct" (non duplicated) playlist. But not always... it's quite haphazard.

Not really fixed yet. Lots of random duplicates plus error messages for many songs saying "This item was not added to your Cloud Music Library because an error occurred." And one of my favorite playlists disappeared from my apple music on other devices when I tried to deal with the issue.

I'm seeing similar behavior, the sync started to work again, but it's resyncing a bunch of music, I haven't noticed if there are duplicates or errors yet. It's certainly unexpected and a little worrying.

I found a solution to the problem. It worked for me at least. I turned off the iCloud Apple Music library both on my Mac and my phone. Then I plugged the phone into my Mac and synced the music from the Mac to my phone. Once I did that I turned the iCloud Apple Music library back on and it worked on both my Mac and iPhone. Hope this helps.

hello again guys!

indeed it’s working again but.. since then, when i sync music library in the cloud my local wifi bandwidth is overtaken/used at max.. i can’t use web browser, smartphones, apple tv... every device is slow (even freezing..), only my NAS on ethernet works just fine...

I’ve rebooted my router many times but no success.

If i manually stop upload/synchro in activity window in apple music, everything is back to normal...

Do you experience the same on your side?

France

MacOs 11.0.1

MacBook Pro 2017

The same issue here on Macbook Pro 2015 & my other macs.

My network connection is running without interruption.

After I turned on synch music with icloud the error pops up after about ½ hour: error: 'Genius results can’t be updated right now. The network connection was lost.

Aside of the following I also made reset of my iCloud music library & tried logging out/in to Apple Music, Reauthorizing my Mac with Apple Music, restarting...nothing worked.

My Macs are running Big Sur 11.0.1

I can't access my music from iCloud using other devices running apple music like smartphone or other macs.

Is it uploading a bunch of music while you sync? It’s possible that it is not recognizing your library and uploading duplicates and/or re-processing your entire library.

What do you see in the activity window cmd-opt-L if I recall.

Keep in mind that if your phone is showing only one album, it means that one of the "split" albums on your computer has a problem causing it not to sync with your cloud account. This is likely because some of the songs in it are not "added to library" and are duplicated (I found many local files had an Apple Music version added to my library, with the local file not synchronizing properly).

Check the duplicated playlists for missing or duplicated tracks. Changing to Song view and showing the iCloud status will help figure out what's going on.

All OK here as of about Nov. 25.

But before that, I was on the phone for an hour with an Apple Support rep. As a last resort (after I troubleshot my wifi network with several reboots/resets), she had me uninstall/reinstall iTunes on my PC. She was very courteous and patient, I'll give her that. She had no idea at the time that it was a system-wide issue.

The only downside on my end is that a LOT of album artwork is now gone...maybe 25 per cent.

Not sure if anyone else has noticed this but I upgraded to Big Sur 11.1 today and it has change my Music app in ways I didn't expect nor ones that I want...and I can't seem to get them to go away.

In Smart Playlists using Songs View I now have a giant image at the top of the screen of four random cover images (exactly like what you see on an iPhone Playlist)(the randomness doesn't make sense either as it doesn't seem to be based on newest song added, oldest song, etc. It's just random) and this take up a good third of the top of the screen...and it doesn't move if you scroll down like it does on iPhone. Song View is my preferred view and this really messes with things. As if the debacle that happened last month wasn't bad enough now there are more changes for changes' sake?!?

Also, if in the Library sidebar you happen to have Recently Added as an option, you can no longer view the songs in anything other than full album and there are now zero view options to choose from to combat this. It isn't a huge deal because the Smart Playlist for Recently Added isn't affected by this change but again, change for what reason?

Has anyone else seen any of these? Do any of you have a work around for the first issue I raised?

Same issue here. Hasn't worked since yesterday.

Cannot use music on my Mac.

It drives me crazy 😞😞

Same issue here - services seem to work according to Apple: https://www.apple.com/nl/support/systemstatus/

Paying for a service that's not working :-(