Level 1

31 points

Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'

I'm trying to sync my Apple Music library with the Music app on a 2018 Mac mini.

I keep getting the error: 'Genius results can’t be updated right now. The network connection was lost.' even though my network connection is fine.

I tried logging out/in to Apple Music, Reauthorizing my Mac with Apple Music, restarting...nothing worked. My Mac mini is completely up to date. Running Big Sur 11.0.1

I can't access any of my playlists or library in my Mac, because the sync isn't working.

Mac mini, macOS 11.0

Posted on Nov 22, 2020 7:34 PM

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CorPruijs

Level 1

4 points

Posted on Nov 24, 2020 11:25 AM

Same issue here in the Netherlands. Running macOS Big Sur on a 16" MacBook Pro 2019. I tried doing a clean install of Big Sur twice, did not have any effect. Spent the entire day contacting apple support, going from department to department. Finally got in touch with the engineering department, and they said that it is a known issue and that they are working on a fix.

For everyone experiencing this issue, I strongly recommend not wasting any time trying to fix it. Only Apple can fix this, it is unrelated to the setup of your Mac.

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176 replies

smor1297

Level 1

4 points

Nov 24, 2020 1:20 PM in response to RingoByte

Worked for me too!

Nov 24, 2020 1:21 PM in response to FeelGoodLost

Working now

Nov 24, 2020 1:23 PM in response to ginavanessa

Did you have to do anything?

Nov 24, 2020 1:47 PM in response to FeelGoodLost

When they say “update” do you think they mean a full OS update, or just an update to Music (is that even possible considering it’s an inclusive part of the OS)?

Nov 24, 2020 2:35 PM in response to FeelGoodLost

Yep recently started working again on iTunes for windows 10 here in the UK

rennerk

Level 1

11 points

Nov 24, 2020 6:21 PM in response to rokt

Same issues here. Lots or duplicated playlists and "error" messages for certain songs.

Nov 24, 2020 7:11 PM in response to Martin Larouche

Thats because Apple fixed what they. broke.

Nov 24, 2020 7:52 PM in response to rokt

Same!!! But disappeared on my apple music on other devices. It is still on my mac, but now it looks like the mac is not syncing and many songs have error messages.

Nov 24, 2020 8:05 PM in response to astro_nightingale

Now my mac cannot sync again and what was back is now gone again, leaving another error message:

genius results can't be updated right now. an unknown error occurred (-9810)

Nov 24, 2020 9:48 PM in response to astro_nightingale

Now the sync never ends, with error messages for many song still there

jaeysin

Level 1

8 points

Nov 25, 2020 2:53 AM in response to FeelGoodLost

Eventually failed again after working for a little while.

frnochz

Level 1

4 points

Nov 25, 2020 4:12 AM in response to chaosdan21

All working for me too. A few issues but not many.

tmnt0101

Level 1

4 points

Nov 23, 2020 5:12 AM in response to FeelGoodLost

Getting almost the same error on iTunes for Windows. Instead of "Network connection was lost". I am getting "Network connection was reset".

Tried deauthorizing my computer and then re-auth. Signing out and signing back in on iTunes. Even turned off iCloud music library option and turned back on and still getting same error.

Nov 23, 2020 9:24 AM in response to FeelGoodLost

I am in the same boat! ahhhh! I have a 2018 Surface (I know, I know, I have a PC) and I'm having the same problem. I tried turning off icloud then turning it back on, I tried deauthorizing and reauthorizing my computer. nothing. if someone has a solution please post

Nov 23, 2020 12:22 PM in response to FeelGoodLost

I'm having this issue as well.

I got the error for the first time today -- I recently began adding a TON of new songs to my library and I assumed that may have been the issue, but I see others are having the problem.

In case it does matter, Rivers Cuomo has been releasing a plethora of demos and such on his website, so I'm adding thousands of songs that don't have a match on iTunes, but it's like 10 different versions of the same songs, so I was worried that might be causing an issue with the Cloud or Store.

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Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'