Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'

Yep, using a HP with Windows and started experiencing the same thing yesterday. Have a ton of music I need to upload in the Cloud and I am stuck. Love that Apple is not saying anything about it. I have deauthorized, signed out, shut down, you name it, I have tried it. So frustrating.

Exactly the same problem. Music has been working fine since upgrading to Big Sur-- but last night I tried to upload new songs to my iCloud music library (that would not be available on Match) and ever since then, the Music app has come completely out of sync. Whenever I try to update the library, it takes ages 'accessing my music library' and then inevitably fails and gives me this Genius error message. At the same time, it unticks the 'use iCloud Music Library' in Music preferences whenever it fails, removing all the [downloaded] Apple Music files from my library at the same time.

Apple Music has always been a joke-- it clearly couldn't be less of a priority for Apple; they've already pilfered the music industry with such reckless abandon that it should be surprising that their music service is such utter rubbish... more fool us for using it. But it's still frustrating. I wish Spotify had an option to upload local tracks to a cloud service; it'd be a no-brainer.

Hope this is fixed before Thanksgiving- music is one of the only remaining things that keeps me sane during this pandemic- of course Apple have clumsily taken that away too. It makes me want to ditch all my crappy Apple stuff and go completely Android or otherwise.

Same. It started happening yesterday afternoon for me. First I randomly got a message saying “iTunes is running in safe mode. Visual and device plug-ins you have installed have been temporarily disabled.” All I had done was connect my phone to my laptop to charge, which I’ve done several times in the past and haven’t had this issue.

Reached out to support, and they recommended I try logging out and back in, and that’s when I started getting this issue. No matter what I do, I keep getting the “Genius results can’t be updated right now. The network connection was lost.”

I talked to multiple people in support today, one of which had me reinstall MacOS, which took an hour. He said he was sure it would work. Surprise surprise, it didn’t. He said that if it didn’t work to call back and ask for tech support. I did, however the woman I was put on with refused to transfer me to them, insisting that she was going to do everything she could to try and work on it with me herself. The “everything she could do” was basically a bunch of stuff that other people had already had me try. She then told me she was going to do some research and she’s have to call me back.

I’m relieved to know that I’m not the only person having this problem. Hopefully the more people that report this problem, the better our chances are of the Apple support team seeing it and hopefully fixing this. It’s very inconvenient, and the amount of time I’ve spent having people tell me the same stuff has been frustrating to say the least.

Just got a response from someone on the support team saying that Apple is aware of the problem and is working to fix it. Didn’t say anything about waiting for the next update, just that they’re working on it. I’m hopeful that this is something they can fix that doesn’t require an update, but if it must be that way then I would hope they’d release the update ASAP, as this is affecting everyone with a MacBook.

Just gonna leave this here => https://audirvana.com $100 (still on trial ATM)

Installed Audirvana on my 2018 Mac Mini running Catalina, and I also installed it on my 2020 MacBook Air running Big Sur. Dragged in my legally purchased music from my HD that was also being used as my holding folder for Apple Music and kapow! Album artwork and all! Peace out Apple Music!

This is absolutely, and 100% an ongoing issue now, and in the past that's met with the same amount of frustration by users (who also pay $$$ for the streaming part). You're not a service company Apple; stick to computers.

Also as a side note my treasured, and highly organized library of music I OWN (some of it even had custom album artwork) was completely wiped from the app's library due to this syncing garbage. That's a real kick in the crotch. My music is still on my HD, but it def screwed with my lib in the app, and as a result a TON of my personally owned music won't show up now. NOT COOL.

For those still reading…

A Few Alternatives (I'm sure there are more depending on needs)

1. https://www.mywinamp.com/winamp-for-mac
2. https://getnightingale.com
3. https://github.com/nukeop/nuclear
4. https://www.clementine-player.org
5. https://vox.rocks/mac-music-player
6. https://tidal.com
7. https://ionica.app - works w/Poopify if that's your jam

Same here in France 😓

Apple account logged out/logged in - NOK

Delete/Reauthorized my device - NOK

Reboot - NOK

Reboot safe mode - NOK

Reboot normal mode - NOK

progression wheels spin in reverse.

MacOs 11.0.1

MacBook Pro freshly reformatted for Big Sur

No special third apps yet.

I have opened a case at Apple. I'll et you know

I have this issue too! I am a Music (iTunes) Match client since the start of it. I normally upload a lot of music which I then delete from the computer and keep in the cloud. Prior to this complete breakdown I had been experiencing sync problems when adding CDs to my collection during the last few weeks. Some songs, maybe a third of an album, simply didn't go up in the cloud which was super annoying. Songs came and went, there were non-working doubles created. I waited days for songs to upload etc. Lots of troubles.

Then I decided to log out from the iCloud service on all my devices for a fresh restart. It has worked before. This meant my library disappeared like it should when logging out. When trying to log on again it simply wouldn't reload the library on my Mac. It has now been three days with an empty music library on my Mac. On my other devices it seems to work (iPhone 11, Apple-TV4K, Work-PC) but the Mac refuse to cooperate. I even installed Big Sur to see if it made a difference but to no avail. The cloud library access simply seems to be broken from Macs. I sincerely hope for a speedy recovery.

Same for me on Windows 10. Started as far as I can see sometime late on 22nd or early 23rd. I can access my iCloud music library on my iPhone and iPads. I cannot sync on my Windows desktop (add music, delete music, update playlists, etc).

Yes, it does seem like there are more issues than just iCloud library sync being down. I understand tech support following a script for issues, but you'd think Apple with the AI and analytics would know that the default script isn't fixing anything (with this being day 3-4 of the issue) and it's an issue on their end. It would help if they at least acknowledged the issue and said a fix is being worked on and not having people spend hours working towards a fix that doesn't fix anything.

But it's also a holiday week and I'm sure there are lots of people out at Apple, so who knows who has eyes on the issue to do such things.

MacOS: Catalina 10.15.7 (19H15)

MacBook Air (Retina, 13-inch, 2020) 1.1 GHz Dual-Core Intel Core i3

Same error message and attempted the same remedies as above to no avail. I was in contact with Apple Support via online chat for about an hour, I'm pretty sure they don't even know what's happening either at the moment. I was instructed to to reset the NVRAM as well to create a new user on my Mac and attempt iCloud login and library sync, still no luck.

Seems to be problem on Apple's end.

I tried many troubleshooting methods like, Updated iTunes Desktop application (for Windows), Deauthorized, Logged out, Logged in, Reset Warnings, Authorized, Rebooted, Unistalled, Reinstalled latest version, but still problem persists.

In Apple Music Android app (i still have access to my music Library) but PC version of iTunes is not working properly, I can stream music online, but iCloud Library is not synchronizing. Facing the issue since morning.

Further to my last post, I actually see a glimmer of hope...not over until done though. I'll let you know if it works. I must add, I didn't do anything that you all seem to have done, if it works, it just 'fixed itself' - Apple has form for this.

It is pretty annoying if so many people have an issue that Apple don't issue some kind of response to say they're working on it, Just think, collectively, the amount of time all of us around the world have spent on this problem alone.

Same issue here from Uk. I just change region from China to Uk in Nov22, and subscribed student plan, and then the issue happened, but only on my map 2020 with Catalina 10.15.7. My phone and pad is working normally. Very strange. I have contacted apple for two days, but that is not help.

I have been DM'ing Apple Support on Twitter- just got this response:

We appreciate those details and your diligence in troubleshooting this behavior. We’ve heard reports of the issue you’re describing, and it’s currently under review. We don’t have a solution at this time, but recommend that you keep your software up-to-date moving forward.

If you would like to explore a potential refund request, we recommend contacting our billing specialists here: http://apple.co/AppleID

If you encounter any future technical issues or concerns, let us know. We’ll be here ready to help.