New LG OLED CX 55”, Sonos Arc and Apple TV 4K Audio skipping after listening to Dolby Atmos

Hello, I have just bought an LG OLED55CX5LB tv, a Sonos Arc and Apple TV 4K. I have set everything up and have watched a number of movies in Dolby Vision and Dolby Atmos, which I’m very pleased with. However, when I then try and watch any content that isn’t Dolby Atmos, the audio cuts in and out continuously. My LG tv apps work fine, but anything within the Apple TV do not. The only one that seems to be okay is if I go to Prime within Apple TV, then watch a normal tv show, it seems to fix the issue and anything that’s not Dolby Atmos works without the skipping. As soon as I watch something in Dolby Atmos, the problem occurs again. So, I’m not sure if there’s an issue within the LG TV sending the sound/code to the sound bar or within Apple TV. Thank you in advance for any help with this issue.

OLED55CX5LB,

Posted on Nov 23, 2020 12:12 AM

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Posted on Jan 12, 2021 4:47 AM

LG CX 03.21.09

tvOS 14.3

Sonos 12.2.2


It is working now, I did some more searching, found on avsfourm to turn off Auto Power Sync on the LG CX, now all audio tests are passing on Pass Through. One simple little thing has been driving me insane when everyone else said the latest firmware fixed this is lol.


Thanks

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Question marked as Top-ranking reply

Jan 12, 2021 4:47 AM in response to RockyCan1

LG CX 03.21.09

tvOS 14.3

Sonos 12.2.2


It is working now, I did some more searching, found on avsfourm to turn off Auto Power Sync on the LG CX, now all audio tests are passing on Pass Through. One simple little thing has been driving me insane when everyone else said the latest firmware fixed this is lol.


Thanks

Dec 1, 2020 8:14 AM in response to RockyCan1

Hello RockyCan1,


Welcome to Apple Support Communities!


We understand that while playing in Dolby Atmos the audio cuts in and out continuously. We're happy to help!


Check out the article below for help with Dolby Atmos.

Play audio in Dolby Atmos or surround sound on your Apple TV


If you're still having issues we recommend contacting Apple Support directly.

Contact Apple Support


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

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New LG OLED CX 55”, Sonos Arc and Apple TV 4K Audio skipping after listening to Dolby Atmos

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