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iCloud Drive folder is not syncing on my new M1 MacBook Air.

I am not able to see my iCloud Drive folders and files on the new laptop. I am signed into the same user in all devices. Changes I make in my other devices sync with each other without issue but just not with the new Mac. I just see my local folders in my iCloud Drive. (attached)


Similar issue with other apps. I can't see any iCloud files in Automator, Books, Preview etc. If I save a file to these apps, it does not get uploaded to my iCloud Drive.



My iCloud Drive is selected to sync.



The uploads are all stuck.

MacBook Air

Posted on Nov 23, 2020 12:51 AM

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Question marked as Top-ranking reply

Posted on Nov 29, 2020 2:09 PM

Some progress...


I have noticed that the first time I enable iCloud, iCloud Drive doesn't have the "Options..." button



But if I log out and in again or restart it shows up:



By default "Desktop & Documents Folders" isn't checked:



That is enabled on my other MacBooks. I never bothered to check it, because I figured it would only add to sync time and was of no use until iCloud Drive started working.


Now I actually tried enabling "Desktop & Document Folders". Then I disabled iCloud Drive and enabled it again. For whatever reason, files started to appear.


On the older Intel machines, booth on Catalina and Big Sur, I think "Desktop & Documents Folders" was enabled by default when creating new test accounts.

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92 replies

Nov 30, 2020 3:33 PM in response to condelirios

Yep, I tried many of the other suggestions here—and literally just helped a friend who just got his MBP. The only way this gets unstuck and starts syncing is to plug it in with the brick it came with, create the new user, delete the old user, let the photos sync (overnight if you have to) and then iCloud Drive and the rest of your settings will populate after. Don’t waste your time with the other suggestions...I’ve tried them. For 3 days. This is a bug Apple has to fix. I had the same issue back in 2018 when I bought my 15" MBP. I don’t remember what got it syncing back then, but this is the answer now.

Dec 1, 2020 8:58 PM in response to gurbirgill1984

Just bumping this thread since it exactly described my problem and had a solution I was looking for days - creating a new user... fwiw, I actually ended up creating 2 new users: 1 that I used as just a temporary admin user so I could delete my first user (with my preferred username) and then created a second new user with my original (preferred) username.


Don't know if it makes a difference, but just fyi, my second user (temporary) user has ID 502, and my third (preferred) user is back to 501 - and iCloud Drive seems to be working... just fyi...

Dec 13, 2020 4:28 AM in response to DiZoE

hello there! many thanks this worked for me on my M1 MacBook Pro

I signed out of iCloud, then changed my administrator password. I realised I was using exactly the same password as my old MacBook 12", which is still active, so I made a new one up.

Re-booted and signed back in to iCloud. Didn't work at first so I rebooted again and hey presto my files and folders started showing up in the iCloud window in Finder.

hopefully it's fixed now....fingers crossed

Dec 15, 2020 3:28 PM in response to gurbirgill1984

Any further advice here people have come across?


Am struggling with the same issue on my brand new M1 MacBook Air.

Have tried everything listed here multiple times over the last 24 hours and nothing seems to be working.


Made sure I'm connected to the M1's power brick, started new user accounts, deleted original user account, reset iCloud password,


No matter what I do, Finder just shows the iCloud Drive as blank.

Photos, contacts etc come through fine. I can use Safari on the M1 and log into iCloud.com and see everything there correctly.

It's working on my other devices. I can even go into my Apple User ID section and into the iCloud icon and click 'manage storage' and it'll show me how much the different file types are taking up in iCloud.


But Finder just won't play ball.

I've never been so frustrated with an Apple product before!


Dec 16, 2020 12:39 AM in response to gurbirgill1984

I'm having the same problem. I just uploaded an update and suddenly non of iCloud files are available in the finder. My apps just showed up, but I have many files that have gone missing. Also, I use to have my Documents stored in iCloud, but after the update it re-set everything. My documents are completely empty and they're no longer stored in iCloud.

Dec 16, 2020 1:11 AM in response to toddfromla

Hey Toddfromla!


Did you happen to check: open Finder, on the top menu hit Go > Home?


In there do you happen to see a folder named, “iCloud Drive Archive”? I’d check there to see if your data was saved locally to your Mac when (Maybe) iCloud Drive was disabled.


Likewise, do you happen to see the data at iCloud.com > iCloud Drive? (Also when there, “Recently Deleted”)?.


Another good spot to check there at iCloud.com is Account Settings > scroll down and hit “Restore Files” if you are missing data, and it’s not showing up at iCloud.com > iCloud Drive, and was deleted some how, it may be available to recover from an archive, if there.


Likewise, checking the Trash of your Mac and Recently Deleted on your other devices is a good place to look, and if course a Time Machine, and/or iOS backup are awesome recovery tools.


For what it’s worth, I have a few friends that only use Mac, and say this isn’t only happening on the new M1 Macs, but also earlier Macs and different models, so it’s possible this is something that has to be worked out on their side, contacting Apple never hurts to either find a solution, temporary workaround, or even contribute to a possible solution if it hasn’t been worked out yet.


It maybe a burden, but no software, hardware or server will always be perfect all the time, if there is any company ready and willing to work on an issue like this, it’s Apple. Hope it works itself out soon!

Dec 16, 2020 5:01 PM in response to gurbirgill1984

Well after trying everything listed here multiple times over a 48hr+ period to no results I decided I may as well call Apple's support line and determine what the next steps are. I'd already prepared my USB drive to attempt the dreaded M1 format and re-image.


They started screen sharing and looking around and logged out of iCloud and back in to my protests that I'd done that countless times already ..... and suddenly iCloud synced and started visibly loading all my files in Finder. gritted my teeth hard as the guy said, 'see you just needed to log out and back in'. ......


A few tests show it seems to be working and stable but I'm baffled by the whole experience. I'm not sure if iCloud shares anything at all with the Apple Support Network and being remotely connected was the trigger it needed to get over where it was stuck??


I just share the result here so others know the solutions are potentially quite random, and potentially something you've already tried 10 times. I don't know.....


And thank you to those who answered my questions and provided guidance. It was much appreciated.

Dec 18, 2020 2:04 AM in response to thye chean

Hey there! Good question. I’d think if you were to restore the entire user folder, including all the hidden files and preferences it maybe the same result there.


I have found at times that re-building the user folder can fix issues related to that specific user folder, as it does keep all the user data but resets those preferences and hidden files, and is a quick process:


—Always keep a backup

—Create a new admin user with a new or generic name, you can delete it later if need be.

—Log out of existing user and log into the new one.

—In System Preferences > Users and Groups, select the original user and hit the “-“ sign to delete it, then select the option to keep a copy of the home folder.

—After that, (And sometimes it’s even a good idea to create yet another user),

re create the old user “+” with the same username/account name, and password, (The Full Name shouldn’t make a difference.

—When prompted with, “There is an existing user with this name” (Or similar prompt). Select the option to “Use existing user folder”).

—When done, restart, log into your normal folder again.

—You may need to re-authenticate any accounts you had set up with a password just once.


Then test it out! Just a suggestion, as I’ve seen other steps fix this in different OS’ and Macs, but I’d say if all else fails, (Such as repairing permissions, resetting the keychain, disable/enable/restart/network/etc.), it’s a good step to try.

Dec 29, 2020 6:00 AM in response to gurbirgill1984

After call apple-support, my issue is solved. In my original preferences, Documents and Desktop was in iCloud included. But If you sign out and sign in again, under the "iCloud Drive" Options the “Desktop & Document Folders” come unselected back. This was the reason, why I can’t sync my docs. After sign out and sign in I select this option. And all the documents appear slowly. It's OK now.

iCloud Drive folder is not syncing on my new M1 MacBook Air.

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