RetiredInCHS Author

Level 1

9 points

Siri doesn’t work with cellular but works with Wi-Fi

This started happening about a month ago, possibly due to iOS 14 update. Even with a strong LTE signal Siri doesn’t work. Siri will respond “Working on it” followed by “Something went wrong.” My wife and I have the same problem. Phones are iPhone 11 Pro and iPhone 11 Pro Max. Solutions suggested on the internet haven’t worked.

Posted on Nov 23, 2020 6:16 AM

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3 replies

Community Specialist

Dec 1, 2020 9:49 AM in response to RetiredInCHS

Hello RetiredInCHS.

Welcome to Apple Support Communities. We understand that you have not been able to use Siri when connected to cellular data. We are happy to help.

Please try the steps here: If "Hey Siri" isn't working on your iPhone or iPad - Apple Support

Let us know the results.

Take care.

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Community Specialist

Dec 1, 2020 11:31 AM in response to RetiredInCHS

Welcome back RetiredInCHS.

Please contact Apple Support here for further assistance: Get Support

Let us know if you have further questions.

Take care.

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RetiredInCHS Author

Level 1

9 points

Dec 1, 2020 9:57 AM in response to raina_b22

Not solved. Please uncheck “Solved.” The steps suggested don’t address the problem that Siri works on Wi-Fi but not on cellular.

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Siri doesn’t work with cellular but works with Wi-Fi

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