You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

acecrisp9 Author

Level 1

4 points

iphone froze

my iphone XR just froze and won't let me turn off my phone or do anything with my apps when i try and facetime my screen turns black they can see me but i can't see them

iPhone XR, iOS 14

Posted on Nov 23, 2020 2:55 PM

Top-ranking reply

Axel Foley

Level 10

149,556 points

Posted on Nov 23, 2020 2:58 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

View in context

iphone froze

Similar questions