Samsung Portable SSD software on my new MacBook Air M1 doesn't recognize my portable SSD T7 whatsoever. Anyone with an M1 device encounter the same issue? Should I contact Apple or Samsung for a solution? How do I file a request with Samsung? Their website navigation system is confusing.
MacBook Air 13″, macOS 11.0
First mistake was installing the Samsung software in the first place.
No computer made today, that includes windows machines, require
any special software or drivers to use and external USB drive.
There are always numerous complaints all over Apple Communities
about external drive problems that all eventually boil down
to installing the manufacturer's drivers or software as they tend
to circumvent what macOS does when accessing disks.
Follow factory instruction and fully uninstall the software and
start over.
And as far as any special "security software" they may offer,
it is not needed either as Apple already supplies you with
File Vault disk encryption utility.
i agree you and I are in the same boat.
There should be no need to pollute the Apple system with something
not designed for newest Apple M1; nor in an older Intel-based Mac.
By installing some third party software on the drive, can cause issues
in the APFS file system, and require erase and install from root level.
IF this was to be used as Storage, that's one thing; for System, another.
For latter, you may need to start the Mac from macOS Recovery; newer
instructions for Apple Silicon M1 Macs are quite different from Intel mac.
Good luck!🌿🐢⛵️🌤
I can't provide an update other than to add you are not alone. The included Samsung PSSD simply does not work IF you miss the prompt that sends you over to appropriate settings to allow it to do so. There is an article describing the in depth process of trying to recover from this oversight. I went through the steps diligently but it still wouldn't work for me. In the end, since I was using the drive as my TimeMachine storage space, I blew off the PSSD software.
I experienced the same issue. A bit of web searching turned up a post that shines a light on the issue. At the time of first installation, there is an alert that appears once, and only once, regarding the need for you to jump over into System Preferences > Security & Privacy to grant a permission. If you miss doing that in the sequence, the software fails to work and the opportunity to have granted the permission is gone.
The OP of the post walks through a process for totally cleaning house on the PSSD software so as to cause it to believe that it is once again performing a first installation, and therefore prompt you again. When I tried the process, it failed to prompt me, but others in the thread reported success.
In the end, I am using my T7 as my TimeMachine. Once I knew that the PSSD software was not necessary, or even desired, for that function I just wiped the app from my system and have not looked back. Obviously a major lack of effort and clarity on Samsung's part when it comes to the PSSD app on Mac Big Sur.
any update? just got my t7 my air m1 can access it but the pssd software can't detect the t7 thus creating a password is not possible
Samsung Portable SSD software doesn't work properly on MacBook Air M1
