Level 1

112 points

Poor signal with iPhone 12 Pro Max

I have just received a new iPhone 12

Pro Max . On my 11 Pro Max and my Wife’s XS the signal in the house is 2 bar and ok but not great. My new 12 pro max signal is terrible. Instead of the previous 2 bars I get 1 bar and calls drop constantly. Online I see others have the same issue. I spoke to Apple and they were dismissive of comments on the forum and said I could maybe return for a replacement but would have to be without a phone for a time. Very disappointing for the service they are supposed to offer. I am a key worker on call and therefore cannot be without a phone. Given other comments on here, despite Apple dismissing it, I assume it is a general hardware or software issue and not specific to me. Have others got the same issue and how do I progress?

iPhone 12 Pro Max, iOS 14

Posted on Nov 24, 2020 12:40 PM

Top-ranking reply

KaeBFly

Level 6

8,617 points

Posted on Jan 28, 2021 5:49 PM

Is this happening with the 5G on or does it happen if even if you turn the 5G off? Could be poor 5G in your area if that’s the case so you might for the time being want to opt to use the LTE signal only. Not a great thing to have to do when you wanted the benefits of 5G but there seems to still be a lot of inconsistency in 5G service in a lot of areas unfortunately. I haven’t had any issues with either of the 12 Pro Max devices in my home but service is pretty strong here. Since you mentioned the signal was never all that great even on your wife’s phone (but at least better than you are experiencing) it might be a good idea for you both to utilize WiFi calling when possible too so your signal is more reliable.

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176 replies

Aug 18, 2021 4:47 PM in response to R Cripps

Good luck, I've the same problem with my 12 pro max.

Aug 18, 2021 7:25 PM in response to football_w

Good luck with that.

Aug 19, 2021 11:28 AM in response to uwood-2

Now if I could convince AT&T to build a signal Tower in my county it would help. Terrible being a redneck in a swampy and very hilly county with an i-phone 12 Pro Max

Dogcow-Moof

Level 8

36,821 points

Aug 19, 2021 1:23 PM in response to txrancher833

I hear you there.

Dogcow-Moof

Level 8

36,821 points

Sep 3, 2021 3:14 AM in response to lawdog515

"On Verizon's network."

I've explained the precise technological reasons why this may occur and doesn't occur with say the iPhone X, you can feel free to ignore that if you like.

Gaudiand

Level 1

8 points

Sep 18, 2021 9:14 AM in response to R Cripps

Yes I have same issue. Just got this iPhone from Verizon 5 months now. I cant have this phone on one bar all the time.

Darth151

Level 1

10 points

Oct 9, 2021 5:16 AM in response to R Cripps

The signal power of the 12 pro max is no where near as good as my old XR. GET IT SORTED APPLE.

Dogcow-Moof

Level 8

36,821 points

Oct 10, 2021 1:19 PM in response to uwood-2

Or perhaps your carrier finally fixed their tower.

dtacorn

Level 1

12 points

Oct 21, 2021 2:05 PM in response to MasterUltraHub

Nope! Didn’t help at all.

dtacorn

Level 1

12 points

Oct 21, 2021 2:15 PM in response to txrancher833

Yep, good luck with that. Iphone please fix the problem that is obvious and give me my 4G back

idndinfk

Level 1

8 points

Oct 21, 2021 2:54 PM in response to dtacorn

Exactly. 5G on my 12 Pro Max is consistently pathetic, while 4G on my 8s absolutely flies. I think I am the only one on the network.

Nov 17, 2021 12:13 PM in response to Dogcow-Moof

Apple fixing entire world telecommunication service providers’ towers!

Dogcow-Moof

Level 8

36,821 points

Nov 17, 2021 3:25 PM in response to supreet.s8

Apple fixed an issue affecting a number of customers, but they certainly didn't fix the issues most of those on this thread have been complaining of.

Only cellular providers can do that.

Apr 12, 2021 10:22 PM in response to R Cripps

I would like to add i have a iPhone 12 mini and the signal is absolutely crap with this phone. I can hardly send a SMS message and my calls keep dropping or else don’t even connect. I don’t have 5g enabled either. On a side note When i am driving the signal is bad as well as it drops from 4g to 3g to 2g and the doesn’t seem to go back up again.

The iphone is so unreliable I’ve actually popped my sim card back into an old 2g Nokia phone i last used about 10 years ago and just use my 12 Mini at home on WiFi..it’s ridiculous i have crystal clear call quality, full signal and no issues sending SMS with the 10 year old Nokia! Very disappointed with this iphone 12 Mini..Apple you need to get the basics right.

May 20, 2021 5:58 PM in response to Dogcow-Moof

Well, still hard to believe actually and forgot to mention in my first comment, I had travelled abroad with both the phones and faced the same issues in other country as well. This was documented in my case with the apple representative thus prompting them to schedule my immediate visit to the apple service center.

To your speculations of issues with BTS or towers in the local region, any configuration issues with the configurations at BTS stand global to all the frequency Bands and not just the one unless the transceiver itself is faulty which would be a bigger concern for a service provider than just dropping calls on my iPhone 12 pro max.

I'll go ahead and try the reset and reconfigure and see if it helps.

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Poor signal with iPhone 12 Pro Max