Level 1

112 points

Poor signal with iPhone 12 Pro Max

I have just received a new iPhone 12

Pro Max . On my 11 Pro Max and my Wife’s XS the signal in the house is 2 bar and ok but not great. My new 12 pro max signal is terrible. Instead of the previous 2 bars I get 1 bar and calls drop constantly. Online I see others have the same issue. I spoke to Apple and they were dismissive of comments on the forum and said I could maybe return for a replacement but would have to be without a phone for a time. Very disappointing for the service they are supposed to offer. I am a key worker on call and therefore cannot be without a phone. Given other comments on here, despite Apple dismissing it, I assume it is a general hardware or software issue and not specific to me. Have others got the same issue and how do I progress?

iPhone 12 Pro Max, iOS 14

Posted on Nov 24, 2020 12:40 PM

Top-ranking reply

KaeBFly

Level 6

8,617 points

Posted on Jan 28, 2021 5:49 PM

Is this happening with the 5G on or does it happen if even if you turn the 5G off? Could be poor 5G in your area if that’s the case so you might for the time being want to opt to use the LTE signal only. Not a great thing to have to do when you wanted the benefits of 5G but there seems to still be a lot of inconsistency in 5G service in a lot of areas unfortunately. I haven’t had any issues with either of the 12 Pro Max devices in my home but service is pretty strong here. Since you mentioned the signal was never all that great even on your wife’s phone (but at least better than you are experiencing) it might be a good idea for you both to utilize WiFi calling when possible too so your signal is more reliable.

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176 replies

Jun 20, 2021 10:06 AM in response to JackBingo

Yes i was using one plus too.. one plus is a better phone. The 9 pro would have been a better option than this iphone , worth the price . Made a mistake.

MCGC2021

Level 1

9 points

Jun 20, 2021 7:01 PM in response to Dogcow-Moof

Only wifi calling works in my home office with the iPhone 12 Pro Max. So not carrier it’s the phone.

Cmpqn

Level 1

9 points

Jun 21, 2021 9:06 PM in response to Dogcow-Moof

You may be correct, but wouldn’t you think Apple AND the Carriers would have given this information to consumers BEFORE they purchase their new phones?

Cmpqn

Level 1

9 points

Jun 24, 2021 3:52 PM in response to Dogcow-Moof

Just to clarify, I blame Verizon as well. They sold me the phone AND Verizon continues to sell these phones even though they are aware the phones can have issues.

Jul 10, 2021 6:34 PM in response to Signaling

Me too! Naples. The reception stinks with this phone! Can’t hear the other person when on the phone. Just bleeps and blurbs

Dogcow-Moof

Level 8

36,821 points

Jul 10, 2021 7:31 PM in response to Guppie225

That’s completely an issue with your carrier.

Chris 79

Level 1

4 points

Jul 22, 2021 5:10 PM in response to Cmpqn

It is crazy! They have to come up with some fix! Loved my Samsung and now wish I would have never changed!

Cmpqn

Level 1

9 points

Jul 22, 2021 6:38 PM in response to Chris 79

I wish I wouldn’t have bought one either. I got better service with my trac phone and I am thinking of buying another trac phone for emergencies.

Mieohmie

Level 1

4 points

Jul 23, 2021 7:44 AM in response to R Cripps

Amen!

Help!!!

Jul 23, 2021 9:13 AM in response to JackBingo

I second your findings.

Jul 28, 2021 6:09 AM in response to R Cripps

Wi-Fi calling does not give me a better signal. Not impressed with 12 Pro Max at all. I had an 8 Plus. Should have kept it.

Aug 7, 2021 8:08 PM in response to Dogcow-Moof

True

Dogcow-Moof

Level 8

36,821 points

Aug 7, 2021 8:34 PM in response to txrancher833

Apple has no ability to make AT&T do anything.

Thankfully things work properly on the vast majority of AT&T's network.

Dogcow-Moof

Level 8

36,821 points

Aug 14, 2021 1:22 PM in response to JackBingo

That's not correct or there would not be tens of millions using it world-wide without issue.

For that matter, the vast majority of subscribers on AT&T have no issues, so it's not the phone.

Dogcow-Moof

Level 8

36,821 points

Aug 15, 2021 8:40 AM in response to andrealb1977

Again, all the symptoms of a Verizon LTE issue.

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Poor signal with iPhone 12 Pro Max