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R Cripps Author

Level 1

112 points

Poor signal with iPhone 12 Pro Max

I have just received a new iPhone 12

Pro Max . On my 11 Pro Max and my Wife’s XS the signal in the house is 2 bar and ok but not great. My new 12 pro max signal is terrible. Instead of the previous 2 bars I get 1 bar and calls drop constantly. Online I see others have the same issue. I spoke to Apple and they were dismissive of comments on the forum and said I could maybe return for a replacement but would have to be without a phone for a time. Very disappointing for the service they are supposed to offer. I am a key worker on call and therefore cannot be without a phone. Given other comments on here, despite Apple dismissing it, I assume it is a general hardware or software issue and not specific to me. Have others got the same issue and how do I progress?

iPhone 12 Pro Max, iOS 14

Posted on Nov 24, 2020 12:40 PM

Similar questions

176 replies

Oct 27, 2021 5:21 PM in response to R Cripps

I have never had any issues with my cell service on any other iPhones, but now with the 12 Pro Max my service is horrible. I’ve never had a dropped call until this phone and now it’s constantly. So frustrating that I bought the most up to date phone and it’s the worst.

Nov 11, 2021 7:43 AM in response to micaiah160

I have a 12 pro and a 12 pro max and have had service on Verizon and ATT in Jacksonville, FL. Both phones exhibit all the problems described in this thread and beyond. Short version, both phones have been tested by Apple who claims there is no problem with the hardware. Both carriers claim they can't even manually connect to nearest tower (1 mile). I have spent an incredible number of hours with both the carriers and Apple, who in turn continue to refer me to the other party. Frustrating is an understatement, particularly when I have other, older 4g phones in the house that have no issues on the same carriers. Personally, I don't believe these networks are prepared for the technology in the 5G phones and neither the carriers or Apple seem interested in resolving.

Dogcow-Moof

Level 8

36,557 points

Feb 1, 2021 9:11 AM in response to TerriM1966

I asked about the SIMs as the "exclamation mark" signal bars only appear on phones with both a SIM and eSIM activated:

Status icons and symbols on your iPhone - Apple Support

Dogcow-Moof

Level 8

36,557 points

Jun 18, 2021 8:18 PM in response to MCGC2021

Then perhaps they have equipment in common with the same vendors or there is an issue with your specific phone.

Contact Apple Support Canada for further help.

Dogcow-Moof

Level 8

36,557 points

Jul 10, 2021 7:32 PM in response to Guppie225

Use 5G with your iPhone - Apple Support

Nov 17, 2021 12:13 PM in response to Dogcow-Moof

Apple fixing entire world telecommunication service providers’ towers!

Dec 3, 2020 8:40 AM in response to R Cripps

I have no issues with mine at all.

I in fact get better reception in areas my iphone 11 pro barely got a signal.

What troubleshooting have you tried?

Jan 28, 2021 6:27 PM in response to Signaling

5G poor in my area so always used LTE. Still using LTE on my 12 pro but calls and data poor.

Jan 30, 2021 5:41 AM in response to RMRFisherman

Now 8:40am on Saturday. Still no call back from Apple Tech Dept. Waiting for Apple to call back on land line is not what I had in mind on a Saturday morning.....