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Apple Music not working after ONE signup

I canceled my Apple Music subscription and started a Apple ONE subscription.


Now i have access to Arcade, TV but my Apple Music says i have to subscribe to Apple Music to use it.


Do i have to sign up to both? Will i pay only for Apple ONE?


thanks for helping

iPhone XR, iOS 14

Posted on Nov 25, 2020 12:26 AM

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Question marked as Top-ranking reply

Posted on Nov 25, 2020 9:47 AM

Did you cancel Apple music after subscribing Apple One? If so, that's the problem. For current subscriber, the Apple One free trial is not free for the service you already subscribed. If you have more questions, please check my thread before calling customer service.


https://discussions.apple.com/thread/252084370


Hopefully this can save a call which would might make you very frustrated...

1 reply
Question marked as Top-ranking reply

Nov 25, 2020 9:47 AM in response to Pitt21

Did you cancel Apple music after subscribing Apple One? If so, that's the problem. For current subscriber, the Apple One free trial is not free for the service you already subscribed. If you have more questions, please check my thread before calling customer service.


https://discussions.apple.com/thread/252084370


Hopefully this can save a call which would might make you very frustrated...

Apple Music not working after ONE signup

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