Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple one

I subscribed to Apple Music, then got a pop up that said since I was already paying for Apple TV I could use apple one and bundle my services, so I did that. I cancelled the Apple Music so I wouldn’t be charged twice but now I can’t access the music library. What am I doing wrong?

iPhone XR, iOS 14

Posted on Mar 25, 2023 12:55 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2023 1:41 PM

If you're on the Apple One trial, the mistake was cancelling manually; it doesn't include services you've previously cancelled except for iCloud storage upgrades. You wouldn't have gotten double-charged anyway.

If you're on the paid membership, click here and ask the iTunes Store staff for assistance.


(236990)

1 reply
Question marked as Top-ranking reply

Mar 25, 2023 1:41 PM in response to elaina202

If you're on the Apple One trial, the mistake was cancelling manually; it doesn't include services you've previously cancelled except for iCloud storage upgrades. You wouldn't have gotten double-charged anyway.

If you're on the paid membership, click here and ask the iTunes Store staff for assistance.


(236990)

Apple one

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.