Keyboard and Trackpad problem on Early 2015 MacBook Pro

Hi all, I have the same problem reported in this thread:

https://discussions.apple.com/thread/7889407


I replaced the trackpad cable but I did not solve the problem. I put again the origina cable and the keyboard and the trackpad started again to work properly for a couple of days then the problem arises again.


By looking at the following reply that seems solving the problem

https://discussions.apple.com/thread/7889407?answerId=31726965022#31726965022

I understand that it can be the keyboard controller.

Thus I am asking here whether the keyboard/trackpad controller can be replaced and which is the estimated cost.

Thanks a lot to everyone can help me.


Luigi



MacBook Pro 13″, OS X 10.11

Posted on Nov 25, 2020 3:26 AM

Reply
4 replies

Dec 9, 2020 2:57 AM in response to HWTech

Well, I got further info and I am afraid the issue is much more complex than what I expected.

I succeded in booting Ubuntu from a USB drive and the trackpad and the keyboard worked well, no problems at all and also screen luminosity and keyboard light keys worked. Instead, when booting in Mac OS (El Capitan) I had the usual problem.

I also replaced the original Apple flex cable with a new one (the same that previously I thought being defected) and in Ubuntu it works, as well.

At the beginning I thought it was a software problem (Ubuntu works, Mac OS not) but going through several forums and by reading the system logs (where HSSPI errors appear) I understood that the issue is related to the SPI protocol used by Mac OS for accessing to the internal keyboard/trackpad. When using only the USB protocol (Ubuntu) everything works.

On the other hand sometimes (I have no clue about when and/or under which conditions) things work for a while with the original cable (and perhaps also with the new one, but it didn't happen up to now): last time it worked for about ten days.

At this point it could be a hardware problem related to the trackpad controller or also to the logic board but it is difficult to understand before trying to replace them (and replacing the logic board is very expensive). I still have the doubt about a firmware problem: I know that Apple updated MacBook 2013 firmware for solving keyboard/trackpad issues and that might be the same. It may be worth to know whether someone had such problems that disappeared after upgrading to High Sierra or later release (I know that the problem arises in El Capitan and Sierra for sure). I also tried to upgrade to High Sierra but my machine refuses to do that (the process get stuck in updating from the Recovery state, perhaps due to a Windows partition I created with Bootcamp....).

In conclusion I cannot see an "easy exit strategy": the problem can be hardware and then solving it can be anti-economic (better to buy a new Macbook) or even software/firmware and in that case it is unreasonable that Apple didn't give the opportunity to solve (a firmware/software specific update for such machines or also some way for disabling SPI access to the keyboard/trackpad). I reported all such considerations that might be of some help (at least to understand what's going on) for other people.

Nov 25, 2020 5:11 AM in response to lianne75

lianne75 wrote:

Hi all, I have the same problem reported in this thread:
https://discussions.apple.com/thread/7889407

I replaced the trackpad cable but I did not solve the problem. I put again the origina cable and the keyboard and the trackpad started again to work properly for a couple of days then the problem arises again.

By looking at the following reply that seems solving the problem
https://discussions.apple.com/thread/7889407?answerId=31726965022#31726965022
I understand that it can be the keyboard controller.
Thus I am asking here whether the keyboard/trackpad controller can be replaced and which is the estimated cost.
Thanks a lot to everyone can help me.

Luigi



This Mac does have known issues with the trackpad cable effecting both trackpad and display...

Are you doing this work yourself or Apple/AASP ?


Did you test the new cable?


Those trackpad cables are actually not cables but flexible circuit boards, usually mylar, with printed circuit traces taking the place of wires. This type of cable can experience cracks in traces due to aging, heat, vibration, impact or abrasion. They can be damaged quite easily if the unit is mishandled during assembly or re-assembly.


In the case of an intermittent generic failure, the electrical continuity of a cracked trace on both sides of the crack is very often a function of the temperature of the unit at the point where the crack exists. As a unit heats up, it expands, and as it expands, the crack widens, eventually forcing a complete electrical separation to exist on both sides of the crack, hence a failure. As it cools down, electrical contact may once again be restored.

Nov 25, 2020 3:30 PM in response to leroydouglas

Actually I tested the new cable and it didn’t work at all. Then I reconnected the original cable and it worked for a couple of days. I also thought to verify that it is a hardware problem or not and I wanted try to boot the MacBook from a Ubuntu USB stick to check whether under that OS the keyboard was recognized. Unfortunately I was not able to flash the USB drive (Balena Etcher gives me strange “Something went wrong...” problems).

so just few minutes ago I reopened the MacBook, I replaced the original cable with the new cable and it didn’t work, again. I tried to reset PRAM, SMC but nothing. I connected again the original cable. I reset the SMC and now it works!! I am sure that after a couple of days it will come back the same problem... :-(

It is really really strange... if it were a hardware problem, why the new cable (careful managing) does not work? And why the original cable begins to work again after having disconnected everything (cable and battery)? And what does it happen in two-three days when suddenly things go wrong? Really puzzled....

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Keyboard and Trackpad problem on Early 2015 MacBook Pro

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