Iphone 12 pro max odd camera reflections and glare

Good photographers doe blame themselves but not always. Otherwise there would be no need for camera and lens critical reviews and people should never have to replace their camera gear for something better. Moreover, camera/lens/phone companies should close down their R&D departments. 

Pin hole cameras had their place in camera history, but thankfully lens engineers continually produced better lenses (and cameras) and we could say good buy to those camera’s. Apple has greatly improved the camera modules but they have further to go. It’s not a physics limitation, it is a physics restriction resulting from the conscious design decisions. The problem with the main camera arises from the lens. Larger sensor and stabilization are excellent in stills and video.

The camera needs to come with a advisement, and post a video on how to correct it. A very un-Apple thing to do. Someday Apple will redesign their lens design to limit or prevent spots and ghosting.

Dear Apple,

I bought new iPhone 12pro Max on Dec-21-2020.

While taking photographs at nighttime, i faced issue that there is a reflection of lights in the image which i am taking. It’s always there .. like there is light in the image, there is the image of that light in the picture i am taking.

For all this issue, i contacted with apple support team through apple support app. He checked my phone & asked me do some procedures like give reset, restart your phone. After doing all that procedures what he suggested to me. He said sir i book appointment for you at Dubai mall, Apple store.

He said in chat that sir it’s more hardware issue than a software issue, so i book appointment they will repair for you.

Ultimately i got appointment of after one week on Jan-17-2021 at 4:10 pm. 

I traveled 120 km to Dubai, i kill my time & i put fuel from my pocket. I took half day off from job.

Finally when came to Dubai Mall, Apple store.

The customer care representative said sir, its normal that reflection is coming in the image as in this iPhone 12Pro Max they are using more than 2 lenses so it’s normal. Sir i have same phone so it’s coming in my phone also. Also sir we don’t have any solution for this. I said what are you talking about.

More he added that sir its first case that we heard from you.

I said to listen this i just came here 120 Km away after killing my time and fuel from my pocket.

Why your apple support team don’t inform me that sir it’s normal & we can’t do anything.

Really this incident has questioned on Apple R&D team what kind of research work they did to produce this phone. Also every kids knows about refraction. But Apple team don’t knows about this issue. Also i am the first customer that came with issue & according to apple team they don’t have solution for this till now.

Custome reperesative also added sir try to put some filter on lens .. i said why Apple don’t put infront of iPhone lens..

In short he said I can’t do anything in that case

Really i suffered alot & for your information, issue what i am facing snapshots has been attached.

Thanks

Looking forward a kind response from Apple team

Really in vain :( :(

[Personal Information Edited by Moderator]

Apple Team isn't here. This is a user to user only forum.

You have posted your phone number in a public forum to literally thousands of other users around the world, which is most unwise. No one from Apple is going to call you.

There are few dots appearing on pictures I don’t know what is this?



I get these green circles when shooting sunsets. Every picture. iPhone 12 Pro Max amazing cameras just don’t expect to shoot a sunset. Ridiculous.

First time noticing a ghost as well

Definitely frustrating. something needs to be done

I read this somewhere and I don’t want to go through the hassle of trying to get a new one of it’s going to be the same issue. 🤔

if DSLR, you have to buy a lens hood........ but it's impossible for a mobile device...... but yes, iphone 12 photo/video are top notch but sucks at the same time

I had no problems with my 6+ which I had for 6 years. Amen

lol

I bought the 12 PM for the cameras, not for pictures with green dots and ghosting. Very disappointed with the latter. That’s all.