Windows icloud - some photos not synced at random

Hi, I'm having an issue with icloud for windows where half the photos won't sync. It seems to be completely random which ones won't sync, there are a mix of dates, file sizes and file types.


I wanted to get my old photos from 2012-2015 onto my new phone now that I have more storage capacity, so I copied these photos into the "icloud photos" folder on windows. There were a lot of files so I left my computer on for 3 days and nights making sure it had all caught up. Now icloud appears to have been finished for the last day or so, it just says "updated 1 minute ago" rather than "downloading x photos".


When I check on icloud.com, photos are missing at random. I can't seem to get them to sync no matter what I do. My current settings are "always keep on this device" in windows. What's strange is some photos say sync pending but are in my icloud, whereas other have a green tick but aren't in icloud.


There are approx 47000 photos in my "icloud photos" folder and 34000 in both icloud.com and my phone (my phone seems to be syncing fine with icloud.com). I can't seem to get the number to increas whatever I do.


Thanks

Windows, Windows 6

Posted on Nov 26, 2020 6:58 AM

Reply
1 reply

Dec 3, 2020 7:49 PM in response to joffy999

Hey there joffy999,


Thanks for taking the time to reach out about your iCloud Photos issue. We have a couple of resources that can help.


Have you checked to make sure you have enough iCloud storage space to upload your photos?

Are you running the most recent software version of Windows compatible with your computer?


Take a look at the information in the article below. If you notice there are photos missing checking the iCloud website, you'll want to reach out to Apple Support directly.


If your iCloud Photos aren't loading on your PC

Get Support


Cheers!


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Windows icloud - some photos not synced at random

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