Mac Mini m1 bluetooth problems

Hi, I just got the new Mac mini M1 and from day one I have had big problems with the bluetooth connection. The computer is within an arms reach and has problems staying connected to my Magic Keyboard. It turns on and off. Several times. I even tried placing the keyboard on top of the Mini with out any difference. Some times I have to connect a wired keyboard just to log in. Sometimes the Magic Mouse also has problems. When using both with my old MacBook Pro 2010 they work perfectly.

There is nothing connected to the Mac mini other the the power and there is no ruter nearby that could interfere. The keyboard has fresh batteries also.


It looks like others also have this problem. Is there any one that has a fix. This is really frustrating.


Best regards

Mac mini, macOS 11.0

Posted on Nov 27, 2020 7:12 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 10, 2021 7:42 PM

I just bought a Mac Mini M1 at the beginning of March '21 to use as the main machine in a music studio. I had experienced Bluetooth issues from day one. Needless to say, there are a LOT of connections, wires, hubs, and various other cables running all over the studio. I mention this because there are a lot of potential sources for interference that would be almost impossible to track down.


I turned off WiFi -problems persisted

I turned off the 2.4Ghz band on my router - problems persisted

I turned off FileVault - problems persisted

I turned off Handoff - problems persisted

I reset the Bluetooth Module - problems persisted

I factory reset all connected devices - problems persisted

I unplugged the M1, waited 10 seconds, plugged it back in, waited 5 seconds, turned it back on - problems persisted

I disconnected both USB-A cables - problems persisted

I disconnected the ethernet - problems persisted


At this point, I was really considering just using a wired mouse and dealing with it, or sending it back. Working in Logic with erratic mouse movements is nothing short of maddening.


I was upgrading from a 6,1 Mac Pro which originally had Bluetooth issues prior to various software and OS updates. I had used an Aircable Host XR4 (Bluetooth dongle) with that Mac Pro that solved all of my issues, so I decided to try that with the M1.


Unfortunately, it wasn't recognized when I plugged it in. I tried various ports, hubs, and directly plugging it into the M1. Nothing. The light stayed red and the Bluetooth address was still reporting the built-in module.


On a whim, I thought maybe turning off Bluetooth, plugging in the Aircable dongle, and then turning Bluetooth back on would kick it in to using the Aircable over the built-in module. Outside of some buggy weirdness after turning Bluetooth back on, the Aircable actually worked! FINALLY!


So, you'll need a separate bluetooth dongle and a wired mouse available so you can turn the Bluetooth back on, but the process that worked for me is:


  1. Make sure the Bluetooth dongle is disconnected.
  2. Make sure "Show Bluetooth in menu bar" is turned on in System Preferences>Bluetooth
  3. Check the module's current address (Shift+Option, click the Bluetooth icon). Make a note of this address.
  4. Plug in a wired mouse.
  5. Turn off Bluetooth.
  6. Plug in the Bluetooth dongle.
  7. Use the wired mouse to turn Bluetooth back on. (Mine seemed to turn back on when I plugged in the module. Your results may vary.)
  8. At this point, I experienced some erratic behavior, so I decided to restart.
  9. Restart
  10. Check the Bluetooth menu (Shift+Option, click on Bluetooth icon in top bar) for the Bluetooth address. It should be different from the one noted above.


If all went well, the Bluetooth menu should display the new address, which means you're using the new dongle as the Bluetooth controller. As long as the dongle has been connected, it has persisted through multiple reboots.


This completely solved all of my Bluetooth issues, and I can now reliably use the M1 as my every day machine. It's unfortunate that this requires a third party solution to work, but it's possible that future updates may fix whatever interference is plaguing the M1 Bluetooth controller. I have to think it's a hardware issue since the new controller has no issues, but it's possible the built-in module can be tuned with firmware/software tweaks.


But until then, I hope this works for some people who are unable to get a third party bluetooth dongle to work.

Similar questions

291 replies

Jan 17, 2021 8:49 AM in response to Sunden5

I had the same problems with a new Mac Mini M1. This solution worked for me:


Reset Bluetooth – hold down shift/option on the keyboard and click on the Bluetooth icon in upper right corner of the display. Select Reset the Bluetooth Module. Go back to Bluetooth in System Preferences and restart/connect all Bluetooth devises.


Hopefully this will work for you!

Jan 17, 2021 11:14 AM in response to OndraCZ

Now, I've connected them back to MMM1and turned off Wi-Fi on M1 machine. So far it work


The issue returned immediately when I turned Wi-Fi back on. Interesting thing is, that it drops from time to time and it has no correlation with Wi-Fi usage. I tried to send large files either from and to NAS over Wi-FI (2,4GHz) and over AirDrop, and it doesn't cause any interference - sounds play OK. It just drops in same occasional manners. The easiest way how to cause the drop is to turn Wifi off/on. I guess it starts to search the frequencies and cause the interference and this probably happens from time to time in normal regime.


Anyway, it is Apple who should solve the issue as we pay the premium price. We expect nothing less than premium products (which is not true anymore).

Mar 12, 2021 3:11 AM in response to SRFC_IT

Yes, I've had a similar problem except with a magic mouse. Everything is bluetooth, Apple keyboard, magic mouse and my headphones. For some reason the magic mouse is the only thing affected though. And likewise, I'd disconnect, reconnect, unpair and then repair yet despite it showing as connected it doesn't respond. For me the solution was shutting down the Mac Mini instead of putting it to sleep. My issue always happened when waking from sleep. It's unfortunate because this wasn't the case until I installed firmware 11.2.2. Wish I would've just stayed on 11.2.1. I actually wasn't aware 11.2.3. was released, guess I'll give it a try and see if my problem still exists.

Dec 5, 2020 9:08 AM in response to Sunden5

Hello Sunden5 and welcome to Apple Support Communities. It appears you are having some difficulty with Bluetooth connectivity on a new M1 mac mini.


Some users have reported that switching off FileVault at System Preferences > Security & Privacy > FileVault has a positive effect here.


If that does not work for you, reach out directly to Apple Support for additional options.


Contact Apple for support and service - Apple Support


Cheers.

Dec 17, 2020 7:33 AM in response to Konstantin_sal

I think the holding of shift + option keys then clicking the bluetooth icon in menu bar accomplishes the same thing as the option is to erase all the bluetooth information and start afresh. Also, if anyone is participating in Apple's developer beta or public beta program, Apple just released Big Sur 11.2 developer beta 2 yesterday. The public beta should be released today or tomorrow. My guess is that Apple has made the fix for the bluetooth issue in this MacOS iteration.

Dec 28, 2020 10:14 AM in response to HSERC

HSERC wrote:
• Some have got success by turning off Wifi - but this is not a solution, it just hides the underlying problem.
• Some have found success by forcing the systems to use 5GHz wifi - but again, this is not a cure for the problem - It's just using a '"workaround" to avoid running into the problem.

I completely disagree because you are simply not taking wireless interference into account. You can have "product X" working fine on its own, but if (and when) you enter in a large amount of radio interference into the equation, then that product won't (can't) work as it normally would. That is not the products fault, although it would be easy to blame the product. BTW, Apple is not the only one with Bluetooth interference issues, that alone should tell you something. Blaming this or that product is not going to solve the issue, and that's all that really matters here, is solving this issue wherever it lays. I just want my Bluetooth to work...


At first I also thought it was an Apple issue, but after doing a lot of research into this matter I don't even think it's an Apple issue anymore. There is simply way to many devices these days that use the same 2.4GHz band! Not only Wi-Fi interference but also things like baby monitors in the area, garage door openers, microwave ovens, cordless phones, video game consoles, smart TV's, even ZigBee devices, etc. ect... are just a few of the things that all "share" the same 2.4GHz frequency as Bluetooth. Even if you had "just" Wi-Fi interference, you could cause an issue with Bluetooth by simply overloading too many devices on your routers Wi-Fi. The only real solution seems to be to move away from the 2.4 GHZ frequency as much as possible, therefore reducing the amount of interference blocking the Bluetooth signal. When there is this much 2.4GHz interference, even using something like cheap, poorly shielded USB cables can come into play...


Take an inventory on how many wireless devices in your house actually use the 2.4GHz frequency, and I think you'll be amazed.


https://en.wikipedia.org/wiki/2.4_GHz_radio_use

Dec 29, 2020 4:00 AM in response to KyRuMo

OK, so after significant issues and interaction with Apple support who TBH didn't really have a clue and kept asking for me to do more and more testing, I gave up a week ago and turned wi-fi off completely and moved to a wired ethernet connection.


I was suspicious of wi-fi issues as I noticed a massive drop in network performance e.g. a reduction of download speeds of 90% yet other devices in the area were maintaining a high signal and transfer rate. When this occurred my Magic Mouse 2 / bluetooth headphones became choppy and disconnected. Only a Bluetooth reset fixed that.


No problems for 1 week after moving to wired ethernet. Is the problem fixed? Heck no - this is simply a work around for me.


As for Apple ignoring multiple threads and complaints and not publicly coming clean and putting people's minds at rest, smoke screens only cause customers to lose trust. Get your act together and stop being arrogant tits. Looks after the consumer and they will look after you.


Martin



Dec 29, 2020 8:03 AM in response to Sunden5

My work around was to stop using my magic mouse, I plugged in a Logitech bluetooth dongle with their mouse into the Mac mini M1 USB port and have had no issues with bluetooth connection. I use a ethernet connection and have my apple wireless keyboard and Bose wireless speaker as well as the Logitech mouse connected to the bluetooth. I had a 2018 Mac mini that I traded in for the M1, I am not going to say the Mac mini 2018 was perfect with regard to bluetooth but the Mac Mini M1 has been horrible in comparison. On the 2018 Mac mini I used the same apple wireless Keyboard and mouse as well as other bluetooth devices and had only minor issue every so often with the bluetooth as oppose to the Mac Mini M1 where it was driving me nuts with the constant disconnect and reconnection of the Apple Magic Mouse 2. In summary my work around works, I have been using it this configuration for a number of weeks with no blue tooth issues but it a work around not the solution. Pretty bad that I have to stop using my Apple Magic 2 Mouse for an old dongle Bluetooth connected Logitech mouse.


Jan 1, 2021 5:23 AM in response to pebceb

After Apple asked me to dig into my system to remove files and check things for them (which I bluntly refused to do as I'm not on their payroll) I agreed to do a factory reset. BTW the Apple guide to do this on the M1 processor is not accurate there were new issues to deal with. I ran a base system for a week with no additional software or USB hubs or devices and still had the BT disconnect problem. It's not a case of if, but when the problem starts.


The fact there is no definitive solution from Apple tells me they they don't yet have a clear fix. I've also purchased an M1 MBP and should really try the MM@ on this. This would confirm a serious problem somewhere. Will do that.


M



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac Mini m1 bluetooth problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.