Hi all!
I just bought the 12 pro 3 weeks ago. While at the Att store, before leaving, I also bought a rubber case and glass template.
I have been experiencing touch screen issues. If I am researching and I go to press the “read more” button, it does not respond.
Has anyone else had this issue??
iPhone 7 Plus, iOS 12
Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
Your iPhone 12 Pro is less than one year old and is therefore covered by the Apple 1YR Limited Warranty (US) so have it examined at the Apple Store or at an authorized service center and take advantage of it. If the stores are closed then please contact ➔ Apple Support
Axel F.
Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
Your iPhone 12 Pro is less than one year old and is therefore covered by the Apple 1YR Limited Warranty (US) so have it examined at the Apple Store or at an authorized service center and take advantage of it. If the stores are closed then please contact ➔ Apple Support
Axel F.
Hello Iphone12proissue,
Welcome to Apple Support Communities. We're glad you're here, and it will be our pleasure to assist you with your new iPhone 12 Pro. We see from your post that you've been experienced a delayed or lack of response at times.
Thanks for your patience during this busy season. Feel free to circle back to us if you need additional help.
Kind regards.
I haven’t taken the glass screen protector off the phone to see if it would help. I’m finding that if I shut my phone off, then I am able to use the phone. It kind of gets me upset that I have a BRAND NEW phone and I have to treat it like an old phone though, to be honest! Lol
iPhone 12 pro touch screen issues
