email crash

Question

e-mail app does not open and show error message

MacBook Pro 15″, OS X 10.11

Posted on Nov 28, 2020 6:07 AM

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Answer 1

Top-ranking reply

Level 10

83,987 points

Who is your email internet provider?

How big is your hard drive, and how full is it?

Are you checking the mail by POP, IMAP, or Exchange?

Have you clone backed up your computer?

Knowing this will help us determine if it is possible to use another client to load the messages, or just dump the mail preferences.

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Answer 2

Answering the questions:

my provider is hotmail

my hD is 750Gb and is 40% used

i am using the mail app for Mac, registering the email accounts on it.

the issue is that the app does not open anymore. It gives an error message amd crashes.

I use el Capitan and I did not find the app in apple store to try to reinstall it.

i have no idea how to fix it.

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