Motion 5.5 spinning beach ball

Question

Level 1

6 points

Motion 5.5 spinning beach ball

I've just installed Motion 5.5 on my new Mac Mini (2018) and as soon as I hit 'Continue' at the "What's New in Motion" screen I get the spinning beach ball. Motion goes no further than the "What's New" screen.

Here's what I've done so far, with no success:

rebooted
uninstalled / rebooted / reinstalled Motion
restarted Motion with Option+Command to reset preferences
Cleared the NVRAM
Boot in Safe Mode (Motion won't work in Safe Mode)
Disconnected all none essential devices and repeated all previous steps

Mac Mini (2018)

3.2Ghz 6-Core Intel Core i7

32Gb RAM

Intel UHD Graphics 630 1536 MB

I can't attach the log file as it's too big.

Any help would be greatly appreciated.

Mac mini 2018 or later

Posted on Nov 28, 2020 7:16 AM

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Answer 1

TimberMill Author

Level 1

6 points

Nov 28, 2020 9:30 AM in response to Luis Sequeira1

Hi Luis. I did have Chrome installed, but I rarely use it, so I was happy to un-install. Which I've now done, and re-booted. Still having the same issue, however.

I've attached the Etrecheck report here.

Etrecheck report

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Answer 2

Nov 28, 2020 7:30 AM in response to TimberMill

You have already done a good job at troubleshooting.

A few more things: do you you have Chrome installed on this machine? Try completely uninstalling it. Chrome is known to wreak havoc on video related applications.

Please run the diagnostic application Etrecheck (free at the App Store) and post its full report here.

Use the "additional text" button to post the report:

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