Since porting my mobile number from one provider to another I can’t receive or send texts. Calls and email work fine and can iMessage using email ID but not mobile number. Provider says it is an Apple setting
iPhone 6s
Hello Duncaninlondon,
Welcome to Apple Support Communities. It looks like you're having issues with iMessage since you switched carriers, and phone numbers. We'd be happy to look into this with you.
Have you tried going to: Settings > Phone > My number and checking the correct number is there? If not, try to edit it, and enter the correct number.
If the correct phone number is showing there, turned off iMessage as well as FaceTime, restart your iPhone normally, then turn on both iMessage and Facetime.
Please check out this helpful link:
Add or remove your phone number in Messages or FaceTime
Thank you for using Apple Support Communities. Have a nice day.
Hello Duncaninlondon,
Welcome to Apple Support Communities. It looks like you're having issues with iMessage since you switched carriers, and phone numbers. We'd be happy to look into this with you.
Have you tried going to: Settings > Phone > My number and checking the correct number is there? If not, try to edit it, and enter the correct number.
If the correct phone number is showing there, turned off iMessage as well as FaceTime, restart your iPhone normally, then turn on both iMessage and Facetime.
Please check out this helpful link:
Add or remove your phone number in Messages or FaceTime
Thank you for using Apple Support Communities. Have a nice day.
Can’t receive texts after porting number
