HP Photosmart C6380 all-in-one printer drivers considered as malware by Big Sur

Question

HP Photosmart C6380 all-in-one printer drivers considered as malware by Big Sur

With the software update to Big Sur I cannot use my printer anymore. It says the drivers will cause damage to my Mac and that I have to delete them (malware). HP doesn't foresee these printer drivers anymore. Why does the upgrade suddenly considers these drivers as malware.

My partner hasn't done the update to Big Sur yet and can still use the printer. I would like Apple to solve my problem for I won't buy a new printer each time the software must be updated.

Kind regards,

Philippe

MacBook Pro 15″, macOS 11.0

Posted on Nov 29, 2020 4:47 AM

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Answer 1

cp from OH

Community Specialist

Dec 6, 2020 1:23 PM in response to philippefromtongeren

Hi philippefromtongeren,

Thanks for using Apple Support Communities. We understand you're running into an issue printing since the latest macOS upgrade. We know being able to print is important, and we're happy to help.

We recommend starting with the steps to resolve printing issues found here: Solve printing problems on Mac

If the issue continues after all of those steps, reach out to HP regarding this error for further support.

Thanks.

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Answer 2

Old Toad

Level 10

210,865 points

Dec 6, 2020 1:51 PM in response to philippefromtongeren

Read this Apple document: If your HP printer doesn't work and you see a warning that HP software '...will damage your computer' - Apple Support

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HP Photosmart C6380 all-in-one printer drivers considered as malware by Big Sur

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