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my iPhone tried to update software last night and is now frozen and only the apple logo shows up, but the phone will not unlock or open. What do I do?

my iPhone tried to update software last night and is now frozen and only the apple logo shows up, but the phone will not unlock or open. What do I do?

Posted on Nov 29, 2020 11:12 AM

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100,515 points

Posted on Nov 29, 2020 11:37 AM

see these steps in the following article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

I sincerely hope you backed up before updating.

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Top-ranking reply

Level 10

100,515 points

Nov 29, 2020 11:37 AM in response to 8699-13

see these steps in the following article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

I sincerely hope you backed up before updating.

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my iPhone tried to update software last night and is now frozen and only the apple logo shows up, but the phone will not unlock or open. What do I do?

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