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my iPhone tried to update software last night and is now frozen and only the apple logo shows up, but the phone will not unlock or open. What do I do?

my iPhone tried to update software last night and is now frozen and only the apple logo shows up, but the phone will not unlock or open. What do I do?

Posted on Nov 29, 2020 11:12 AM

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Question marked as Top-ranking reply

Posted on Nov 29, 2020 11:37 AM

see these steps in the following article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


I sincerely hope you backed up before updating.

1 reply

my iPhone tried to update software last night and is now frozen and only the apple logo shows up, but the phone will not unlock or open. What do I do?

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