Got a new MacBook, tried to download Screencastify (Chrome extension) and get an "error, download interrupted" message. I see on the Screencastify site that many others are experiencing this same difficulty. Any help here? (I really need Screencastify to work, like yesterday.)
MacBook Air 13″, macOS 11.0
The issue isn't about being able to run the extension. It literally says "download failed" before it possibly could have had time to download anything. (Like instantaneously.) I checked. I can run other extensions. On the Chrome Screencastify support site. Many other with the new mac are reporting the same issue. One individual posted this information, but I'm such a new mac user that it is out of my league.
I am having the same issue as well. I was able to download the Extension on another laptop running Ubuntu and manually install it to my Mac. Haven't done much testing with it yet, but it seems to be working so far. I've shared this extension with installation instructions on my Drive here: https://drive.google.com/drive/folders/1W22HgsW0tzhyIDjJhcCJ4D-pKhwLsvvr?usp=sharing Hopefully that can help others experiencing this issue until Screencastify can get things resolved.
Solution: trash chrome for Mac chip and install chrome for intel chip, the. Put Ext back for chrome. Once that’s working, u can trash chrome foe intel and re-install chrome for Mac chip and the Ext will be there.
Ok. Case closed. Got brave. Install Chrome optimized for M1 chip. Screencastify icon is already in place. Ready to rock n' roll!!!
Ikrippner,
Thank you for those details. If you are able to download and run other extensions then the issue may be with this specific extension.
Were you able to reach out to the developers? If not, you can reach out to them here: Terms Of Use
They have an email address posted at the bottom.
If you are still experiencing issues, we would recommend reaching out to Google Chrome support.
This page may help: Google Chrome Help
Take Care.
Hello Ikrippner,
It sounds like you are unable to use a Chrome Extension on your Mac. We understand how inconvenient this is and we are here to help.
Let's review all of the steps outlined here: If an app freezes or quits unexpectedly on Mac
If the issue persists can you provide a few more details? Are you able to run other extensions? Do you know if there is an updated version available? Also, have you reached out to the developers?
Cheers!
Ikrippner,
We're glad they were able to respond and are looking this. That sounds like the best plan for now until it is fully resolved.
Cheers!
Thank you so much for posting this answer! It worked for me and I super appreciate it.
Worked for me! Thank you!
I am having the same issue on my new macbook air and have not been able to resolve it.
same for me
I am trying to download screencastify on my mac book but it says it failed to load. any help would be appreciated i need this extension for my work. TIA
Read my last post :)
All right. Here is the answer from Screencastify support:
Thank you for reaching out and I'm happy to help! We have been made aware that there are some issues with the extension downloads on new Macbook Airs and are looking into ways to fix this issue.
In the meantime, following these steps should enable you to download the extension:
1. Uninstall Google Chrome optimized for the M1 chip
2. Install Google Chrome for intel chips
3. Install the Record extension
4. Uninstall Google Chrome
5. Install Google Chrome optimized for M1 chip
When I installed the Chrome version for intel chips, it already remembered I had an account and the extension icon was there. As I can't even figure out how to uninstall this version, and it seems to be working fine, I'm leaving well enough alone...
Screencastify
