iCloud for Windows - Does not download full quality images

iCloud for Windows (not from the store) - v7.21 - seems to only download at max 2048x1536 when using an iPhone 12.


"Keep high efficiency original if available" works but as with the .jpg file the .heic one is also cropped.



  • The original file from the iCloud website is >3mb
  • The heic file downloaded through the application is <1mb



Anybody experiencing the same problem?

Posted on Nov 29, 2020 1:59 PM

Reply
24 replies

Mar 9, 2021 12:41 PM in response to forsene

I see it's been some time since this was posted but no solution yet. I'm having the same problem, I can access full-size photos on the browser and save them this way but syncing through iCloud with Windows yields only photos of under 1MB size.


Hope this gets fixed!

Jun 23, 2021 10:15 PM in response to forsene

I think to have a similar problem (iphone se 2020)

If I take a photo (heic) and upload it to icloud or google photo this is identical

But If I edit the same photo and try to download it from:

Google photo: I get the modified heic file

Icloud web: I get the cropped jpeg file

Icloud Windows: I get the edited heic file




NB Photo windows app: I get cropped jpeg file with grey band bug (already reported)



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iCloud for Windows - Does not download full quality images

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