Iphone 12 Pro. VPN and internet connection issues

Hi dennis6720,

Thanks for reaching out through Apple Support Communities for help with your iPhone 12 Pro and its online connection. Congratulations on your new device! We're glad to look into this with you.

Let's take steps to isolate the issue, and test if your iPhone itself is otherwise working as expected. If we determine that the root cause is with your VPN connection, we may have to refer to your VPN provider directly for assistance.

Are you able to access the internet without issue and maintain a reliable internet connection when the VPN is turned off? If possible, test using different Wi-Fi networks and also switching to cellular data.

If the issues are only occurring with your VPN enabled, try this on different Wi-Fi networks and cellular data as well. Also, let us know if you've had a chance to restart your iPhone since it began.

If there's an iOS update available for your device, please be sure to back up your data and install it, so that you have all of the latest enhancements installed. The current version of iOS is 14.2.1. Here's a guide with the steps to update:

Update your iPhone, iPad, or iPod touch

If the issue remains only while joined to VPN, you'll want to confirm that your VPN settings are correct with your VPN provider at that point.

The following guide has detailed information about configuring your VPN:

VPN settings overview for Apple devices

We're here for you if you've got any questions.

Have a great day!

Hi again dennis6720,

We're glad to hear that the issue is no longer occurring with VPN disabled.

If you're not using a VPN for a specific purpose, such as to access a work network, we can recommend keeping it disabled. The acronym VPN stands for Virtual Private Network, which is a way to connect securely over the internet to a remote private network.

A good analogy is like if you were able to connect to your Wi-Fi network at home through the internet while you're away from home.

The following guide has more information:

Intro to VPN with Apple devices

We're here for you if you've got any questions. Have a great day!

I just bought a new IPhone 12 Pro . When I’m connected to Wifii it works well. However as soon I’m away from Wifi coverage and I’m using cellular data, my phone won’t connect. I’ve discovered if I disable my Norton VPN it can connect to cellular data. My husband bought his IPhone 12 Pro at the same time and does not have the same issue. We’ve compared our settings and can confirm they are the same. Is there something wrong with my phone? Is there a solution?

If you don't know what VPN accomplished then there definitely isn't a reason to use it.

Hi dennis6720,

It's our pleasure! We're very happy we could help.

Take care.