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Artwork update issues for a podcast from Soundcloud to iTunes?

Hello all!


Some podcast help please, don't seem to be able to solve this one.


The profile Artwork on my SoundCloud page, which feeds to iTunes, will not update the profile artwork in iTunes itself?


I've tried changing the file name of the image, I've made sure its below 512kb and at 1400 x 1400 pixels.


I've waited weeks, it's still not updating??


Anyway I can force it to happen?


The artwork for each podcast episode updates fine, but not the main image on the overall podcast description.


Here are the links if anyone can help please?


https://soundcloud.com/user-750065086


https://podcasts.apple.com/.../stand-up-from.../id1077462234


Weirdly it's fine in the app on a mobile device but not on a browser in chrome etc?


Thank you for your time,


Scott



Windows, Windows 10

Posted on Nov 30, 2020 3:15 PM

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Dec 1, 2020 8:19 AM in response to ScottyBComedyUK

I can't see anything wrong with the image. Did you give the new image a different file name from the old one? - if it's the same, iTunes has no way of knowing it's changed (it caches the image).


My understanding is that the file size must be below 500kB, though AFAIK Apple don't state this anywhere. However Podbase is saying that the file shold be below 250kB - I don't know whether this is plain wrong, or Apple have changed the parameters and not told anyone. Barring those two points, your image should have updated by now, and I can only suggest you contact Podcasts Support. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

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Dec 1, 2020 8:49 AM in response to Roger Wilmut1

Hi Roger,


Thanks for getting back to me.


I have changed the image name and that didn't work.


I think the issue might be that I didn't set up the feed originally, but I am now the owner of the SoundCloud account.


Everything works perfect apart from updating the main image in Itunes?



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Dec 1, 2020 9:01 AM in response to ScottyBComedyUK

Oddly enough, when I enter the Apple URL in a browser it doesn't bring up a preview page as it used to, but opens the Podcasts App directly. Then the app says it can't connect: however if I search on the title I can find your podcast OK and I was able to play the start of the latest episode: so everything's OK apart from the image not changing. (I don't know what's causing the 'can't connect' issue but I shouldn't think it's anything to do with you.)

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Dec 2, 2020 4:29 AM in response to Roger Wilmut1

HI Roger,


Thank you for your help so far.


Support have come back with this:


Hello Scott, Thank you for contacting Apple. To transfer ownership, please complete the following steps: 1. Insert the six-digit authorization code “XXXXXX” in the <itunes:keywords> or <copyright> tag. 2. Verify that your Apple ID is activated. 3. Obtain the direct link to your show on Apple Podcasts. 4. Customize the statement below, and paste it in your reply to this message. I authorize changing management in Podcasts Connect and access to Podcast Analytics to the account [Apple ID email address]. As requested, I have inserted the authorization code in the [specify tag] tag. Paste the direct link to your show on Apple Podcasts: You can update the six-digit authorization code on your hosting provider’s platform or edit the metadata tags in your RSS feed. If you need assistance with this update reach out to your hosting provider.


What I need to know is:


Where do I go to do this?

I cannot do this in SoundCloud or on my RSS feed settings?

I cannot find a way to do this in podcast connect?


Thanks,


Scott



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Dec 2, 2020 4:58 AM in response to ScottyBComedyUK

iTunes can't do anything for you: it reads the feed, and that's all it does. You need to ask SoundCloud if they can insert the code Apple have provided you with in either of the two tags specified. This is presumably to prove that you are indeed the owner of the podcast. There may be a place in SoundCloud where you can fill in the code in the way that you fill in descriptions of other data.

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Artwork update issues for a podcast from Soundcloud to iTunes?

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