Apple Mail "Exchange" emails disappear when moved to local folder

Question

Level 1

8 points

Apple Mail "Exchange" emails disappear when moved to local folder

When I move mail messages from my Exchange account mailbox to a local

mailbox on my Mac, the messages go completely black and cannot be

recovered. I've spent hours on the phone with Go Daddy (who I purchased the email domain from). Tried deleting account, changing password and resetting. Didn't work. I have used local folders for years and never had an issue. Now, all my exchange emails are being lost (randomly) when I file them. Is it an upgrade issue? My Mac Book Pro is late 2013.. Catalina 10.15.7

MacBook Pro 15″, macOS 10.15

Posted on Dec 1, 2020 1:01 PM

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Answer 1

Jeff_W.

Community Specialist

Dec 8, 2020 6:57 AM in response to PeteK72

Hello PeteK72,

Welcome to Apple Support Communities!

We understand that when you move mail messages from your Exchange account to one of your local mailboxes the message goes black and cannot be recovered. We're happy to help!

Did you try to rebuild the mailboxes?

Rebuild mailboxes in Mail on Mac

Have you tried to recover the messages from Time Machine?

Back up your Mac with Time Machine

Let us know if that worked for you.

Thanks for using Apple Support Communities!

Take Care!

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