New phone setup.
New phone stuck on software update 2 hours, can't get out.
iPhone XR
User profile for user:
bailier
User level:
Community Specialist
Hi Dale1934,
It sounds like you are experiencing some issues updating your iPhone. We can help with this.
You'll want to start by following the troubleshooting steps listed here: If you can't update or restore your iPhone, iPad, or iPod touch
If you continue to experience issues, we'd recommend contacting us directly for further assistance. You can reach out here: Get Support
Take care!