scratch on protective film in allegedly new-in-box iPad Pro

andrewc2005 wrote:

I was just wondering if there was any innocent excuse for having the scratch on the film.

Well, as folks here work neither for Apple nor Amazon (we are all volunteers), that going to be hard to answer. I've not seen the iPad pack line but I've worked with packaging systems in another industry and most use conveyer systems. There are plenty of spots in most of those where a product could scuff against something if out of position. So I'm guessing.

The fact that the case is not damaged is good news. If you run into setup issues, then that throws up a flag. If setup with your Apple ID is trouble-free, all should be fine.

Thanks for the followup.

Welcome Andrew!

From my limited viewpoint as another end user, I see a protective cover that did its job. However,

I bought it from Amazon as allegedly new but frankly I don't always trust Amazon on this issue.

As this is a concern for you, start the discussion with Amazon ASAP.

IMHO, it is better to wait on a product shipped directly from Apple than to go through any reseller. Amazon sells some product directly from their stock, but also from "partners," about whom we know little.

All Apple products are seeing unprecedented demand, and that opens the door to shenanigans from unscrupulous people anxious to bilk on those who cannot wait an extra week or three for Apple to ship. Non-Apple "refurbs," improperly prepared pre-owned devices, and even counterfeit products have found a fertile garden to thrive. We see too many issues with Apple devices bought from even big non-Apple resellers.

So I am a little OCD...

Well, I call that "caution." That's OK. I removed most of my similar concerns when we decided that all our Apple tech would come straight from Apple. Savings from non-Apple sources are too small to make a difference to our finances.