You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Upgraded from 6s Plus to 12 Pro Max. Backed up old phone prior to erasing content & packaging up old phone for return per instructions. Then activated new phone. The only information that didn’t restore are the text messages. Is there a fix? Thank you
iPhone 12 Pro Max, 14
Thank you Carl for your prompt reply. The old phone was backed up to iCloud last night. I no longer have the old phone as it had to be returned. Where do I find iCloud sync for messages on my new iPhone 12?
The backup is from iCloud or iTunes? If iCloud, make sure that iCloud sync for messages is enabled and leave it on Wi-Fi and charging overnight.
Text messages didn’t restore in new iPhone
