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Shwnster Author

Level 1

32 points

iphone 12 dropping calls

My iPhone 12 Pro has been dropping nearly all calls since receiving after launch. The tech said "Oh, the diagnostic reported 13 out of 18 calls dropped recently, so that's not good". I purchased through Verizon, and have since gone through multiple resets, SIM card replacements and phone replacement and still have the same issues. All of the support was through Verizon and ultimately Verizon said this was a known issue with Apple and that I should take it up with them. So I just finished testing with an Apple tech, after over an hour on another phone I had to borrow to get this addressed. The Apple tech took it to his level 2 who ultimately said it was a Verizon issue, without a doubt because there is zero chance 2 new phones would have the same issue. They then placed me on hold because they said they wanted to bring Verizon on the call because I told them Verizon said to take it up with Apple. The Apple tech gave up after 35 minutes of being on hold and said we could try again later. Ha!

So no one is owning this known issue and I am stuck with a $1000 piece of garbage. Never again! I am going to have to shell out more money to get another phone and I am absolutely dropping Verizon as well. I would really like to know through all of this, is there anyone with the new iPhone 12 that is not having any dropped calls?

Posted on Dec 3, 2020 2:58 PM

Top-ranking reply

lobsterghost1

Level 10

150,126 points

Posted on Dec 30, 2020 4:15 PM

We have iPhone 12 and 12 Pro Max both on AT&T and not a single dropped call yet since launch of both.

This leads me to ask those who are having dropped call issues the following questions.

Did you transfer the sim from your previous phone to your new phone? If you did, you should get a new sim which is provisioned for 5g
Go to Settings > Cellular > Cellular Data Options > Voice & Data - What is it checked? If you live in an area with minimal to no 5G service (5G is still rolling out across a lot of the world), and your phone is set to 5G, you'll drop calls. Change it to 5G Auto or if you don't have 5G where you live to LTE

Otherwise it seems from those posting here, the common issue is Verizon. You should be hammering Verizon on this as it's most unlikely an issue with the phone. The entity who controls calls on your phone is not Apple. It is your cellular provider.

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