returned item but not recived

my item w949198968 Have a problem. item back to apple werehouse already . reason return because fedex not send item to me and said address incorrect !!! but not my address it’s true many time i order same address alway delivery.later i call customersevice they said i have to refund no Choice for me .i alway wait until now Status change “Return Expired.

You can no longer return this item because the 14-day return window has passed.”

expired what? how my money? not refund for me?