Calls to only 1 contact not working, but FT and text are. They can FT, text, and call me. 2 days now. Any ideas?

Question

Calls to only 1 contact not working, but FT and text are. They can FT, text, and call me. 2 days now. Any ideas?

1 contact can call me, FaceTime me, and text me.

I can FaceTime, and text them... The only error is that I can not call them. Worked for years and for the past two days this single feature of not being able to call has arisen. It's a business partner not a scorned lover :)

I've reset my phone twice as they have as well. I press to call and it immediately backs me out. Both phones have been updated as well.

Has anyone else had this issue or solved it?

iPhone 11 Pro Max, iOS 14

Posted on Dec 4, 2020 8:34 AM

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Answer 1

KMB_12

Community Specialist

Dec 10, 2020 8:04 AM in response to pifromwinthrop

Hello and welcome to Apple Support Communities pifromwinthrop,

We see that you're having an issue trying to make a phone call to one of your contacts. We know that you need to be able to call your contacts at times and not use text or FaceTime, so we'd be happy to help.

First, take a look at the article below with some steps that can help.

If you can't make or receive calls on your iPhone

Can you tell us if you're getting an error message, like "Call Failed" when trying to call this contact? Does this happen when you're in a specific location? What happens when they try to contact you? Do they get a busy signal? Also, have you reached out to your carrier to check things on their end?

We look forward to hearing back from you.

Have a great day!

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Answer 2

Dec 10, 2020 10:07 AM in response to KMB_12

Hi. It always says “canceled call”. It’s doing it to another iPhone user in my contacts as well. It beeps three times without connecting. This other person can also call, text, and FaceTime me and I can text and FaceTime as well. The ONLY thing I can’t do is call these two people.

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Answer 3

KMB_12

Community Specialist

Dec 10, 2020 11:04 AM in response to pifromwinthrop

Hello pifromwinthrop,

Thanks for those additional details. We suggest reaching out to your carrier to see if there is something happening on their end. If everything checks out okay there, you'll want to reach out to Apple Support.

Get Support

Thank you for using Apple Support Communities.

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Answer 4

Dec 10, 2020 11:40 AM in response to KMB_12

Hi. It doesn’t matter my location. It beeps three times and gives me the canceled call message on the log. They can call, text, and FaceTime at that time and it comes through. I can text and FaceTime at that time and it goes through. Whether on WiFi or not, it ONLY affects phone calls from me to them and only to a few iPhone users on different networks. I called Verizon and they had no idea why.

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Calls to only 1 contact not working, but FT and text are. They can FT, text, and call me. 2 days now. Any ideas?

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