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Phone stopped ringing for ONE contact (only)

Today my phone stopped ringing for only one contact (and it is the person I call and text with most). Both my phone and theirs are running ios 15 and are both iPhone xrs. We are both “favorites” on each others phones. DnD or Focus is off on both. Number is not blocked. Texts still go through fine. FaceTime video calls go though. From their phone, it appears mine rings and rings to voicemail). Missed call notification appears immediately. Both phones powered off, both rebooted … still doesn’t work. I can call them, they can’t call me. Contacts on both phones deleted … no change. At a total loss … HELP!

iPhone XR, iOS 15

Posted on Nov 9, 2021 3:04 PM

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Question marked as Top-ranking reply

Posted on Nov 11, 2021 5:16 AM

I finally found the SOLUTION! Disconnect from and FORGET your current WiFi network connection. REBOOT iphone so it boots without ANY WiFi connection. Rejoin your WiFi network as if it were new to you (you will need to enter the password, if not prompted then you didn't FORGET the network). Once connected with a fresh connection everything worked perfectly again. We had to do this on BOTH phones (as we both share the SAME home WiFi network). I know, it seems to make zero sense as we don't use WiFi for our calls but it has something to do with the "Private Address" feature (introduced in ios 14).


I found that if you simply disable (hit the little "i" net to your WiFi networks name while connected to see this option) this feature it will also correct the problem (that's how I traced the issue to the WiFi connection). This lead me to the better solution above (forget the network, reboot, rejoin as new). Much easier that a network reset (as you don't lose any connection information).

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1 reply
Question marked as Top-ranking reply

Nov 11, 2021 5:16 AM in response to Happa66

I finally found the SOLUTION! Disconnect from and FORGET your current WiFi network connection. REBOOT iphone so it boots without ANY WiFi connection. Rejoin your WiFi network as if it were new to you (you will need to enter the password, if not prompted then you didn't FORGET the network). Once connected with a fresh connection everything worked perfectly again. We had to do this on BOTH phones (as we both share the SAME home WiFi network). I know, it seems to make zero sense as we don't use WiFi for our calls but it has something to do with the "Private Address" feature (introduced in ios 14).


I found that if you simply disable (hit the little "i" net to your WiFi networks name while connected to see this option) this feature it will also correct the problem (that's how I traced the issue to the WiFi connection). This lead me to the better solution above (forget the network, reboot, rejoin as new). Much easier that a network reset (as you don't lose any connection information).

Phone stopped ringing for ONE contact (only)

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