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User profile for user: Sleigh_Beggy2368
Sleigh_Beggy2368 Author
User level: Level 1
4 points

Memoji on ios 14

Any updates for memoji not working on ios 14.2? Recently tried and wont recognise my face but face id is working when unlocking my phone

iPhone 11, iOS 14

Posted on Dec 5, 2020 6:00 PM

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User profile for user: mingoslkd
mingoslkd
User level: Community Specialist

Dec 11, 2020 9:00 AM in response to Sleigh_Beggy2368

Hi Sleigh_Beggy2368,


Thanks for reaching out here in the Apple Support Communities. We see that Memoji isn't working on your iPhone 11 with iOS 14.2. It's not recognizing your face, but Face ID is working to unlock your iPhone.


We're glad to help.


Review the steps in this article to be sure that you are creating your Memoji correctly:

Use Memoji on your iPhone or iPad Pro - Apple Support


If everything is correct, some more information might help:

  • What happens when you try to create your Memoji? Do you get an error message?
  • Have you restarted your iPhone using “slide to power off”? Restarting can often clear up issues. This explains how: Restart your iPhone 



Take Care.


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Memoji on ios 14

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