MacBook Air M1 webcam problem

Hey Miclausi,

Thank you for using Apple Support Communities!

We see from your post that you're having trouble with your Mac camera. We'd like to help out.

Try the steps in this article that pertain to your issue:

If your built-in camera isn’t working on your Mac - Apple Support

Cheers!

HarryCoach345 wrote:

I have a similar problem, green light is on, but the camera isn't working at all.

brand new M1 Macbook Pro

Green light is even on when I shut down the computer.

Help!!!

Please see the suggested troubleshooting in the support document linked above, If your built-in camera isn’t working on your Mac - Apple Support

I have this exact same problem (as posted by HarryCoach345) . Been on the line with apple support, reinstalled OS, there isn't any software using it (software can't access it). Tried everything on the page suggested except system management controller (SMC). If I need to do something like that on a brand new machine I feel like I have a lemon.

Freaked out by two full days of troubleshooting I just decided last night to return it. So disappointed. I really need it and am not sure what I will do next, if I should bother reordering or wait it out until the next model.

I have the same problem, twice. First time, green light is on, but the camera isn't working at all. The macook is repared At the Apple store and replace the monitor. After 3 days, green light is off, but the camera isn't working. I return at the Apple store and now I'm waiting..

I am really sorry to hear that this is so frustrating. I decided to return mine, just inside of the period in which I could do so. I don't have time to play cat and mouse with a brand new machine. not sure what to do next.. otherwise I love it!

macOS Big Sur m1

i don’t know how to use webcam?

I have a similar problem, green light is on, but the camera isn't working at all.

brand new M1 Macbook Pro

Green light is even on when I shut down the computer.

Help!!!

joeyleigh80 wrote:

macOS Big Sur m1

i don’t know how to use webcam?

You don’t need to “use” the webcam, it should work automatically when you open apps like FaceTime which can use it.

I have similar issues with my Macbook M1 pro. Unfortunately apple is forcing me to keep the macbook back with me & is refusing the accept returns in India even though its a faulty device :(.