Windows lose focus after Big Sur upgrade.

Unbelievably annoying bug with Big Sur. It doesn't matter if I am typing in a browser, office app, whatsapp etc etc, the window I am typing in loses focus (it's done it three time just typing this) and I have to click back into it to carry on typing. Is anyone else experiencung this please?

MacBook Air 13″, macOS 11.0

Posted on Dec 6, 2020 3:40 AM

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Posted on Dec 16, 2020 12:25 AM

OK, so I've figured out my particular issue and it sits squarely with Norton 360. 8.6 doesn't work properly with Big Sur, even though Norton say it's compatible with Norton 360, 8.6 it isn't.

I know I'll probably get a lot of replies saying "why are you running Norton" but it is what it is.

The loss of 'focus' thing comes about as Norton 360 installs a menu bar icon (which you can't get rid of) that appears and disappears for whatever reason, and each time it reappears it takes the focus away from the current window.

The ONLY way I could resolve this was to uninstall Norton 360 and then do a manual clean up of left over files. That coupled with loads of restarts I managed to get to a place where the menu bar icon no longer appears at all, and hey presto, no more issues.

40 replies

Mar 20, 2021 12:13 PM in response to stef_dierckx

Yep, exactly the same for me; external keyboard and mouse in my case, loses focus constantly whether I'm actively using the mouse or keyboard or not. I've already lost focus twice typing this message out. Other reports are that 3rd party programs running on your mac are causing it, I have very little running and none of the apps mentioned so far but will try that. Definitely making the user experience impossible.

Apr 16, 2021 9:27 AM in response to glandy987

Bump, same here, this has been happening to me since upgrading to Big Sur a few months ago. Incredibly frustrating — I've been using Macs since 1994 and have never had an app repeatedly stop me from typing, much less just become "unfocused" even though it's still the foreground app. I keep looking at my App Tamer list hoping to spot a culprit, and I've tried quitting any and all apps that I can to fix it, none of them seems to be a magic bullet. The only thing that fixes it for me is a restart, and having to do that every morning is tiresome. :(

Jun 2, 2021 1:06 PM in response to michaelfjacob

Guys, this is a valid conversation, but it is completely off-topic. I can assure you that security software is not the source of the Big Sur window focus problem because I don't use any of the apps you're discussing and I have to deal with the problem every day*. I don't personally want to unsubscribe from this thread for that reason, I'm still holding out hope that a solution is found or Apple fixes it. Sooo... maybe start a new thread about security software and invite the active participants to it? 😬


* I'm starting to wonder if it isn't caused by a number of background-intensive apps, but no single app has turned out to be the culprit.

Dec 6, 2020 6:27 AM in response to glandy987

The only issue I have with lost focus, other than what I previously described, is that my Magic Mouse 2 randomly disconnects from my new M1 mini — and may/may not reconnect on its own, or by my repeatedly clicking on it. This is an evolving problem as the mouse worked properly for the first two weeks that the M1 mini has been operational. No change in router location, or any other wireless changes from when the mouse was working correctly.

May 26, 2021 9:57 AM in response to glandy987

To add to your discovery: first, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is desshoigned solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


Also, unless you're using a true VPN tunnel, such as between you and your employer's or bank's servers, they are useless from a privacy standpoint: Public VPN's are anything but private.  


Juar some food for thought.

Jun 2, 2021 10:35 AM in response to Old Toad

Old Toad, can you please help me understand why I don't need security considering the following experience. I visited a website that I visit on a regular basis. One day I went there and BitDefender flagged the site as compromised. I then disabled BitDefender to test the Mac's effectiveness in catching the hacked site. It did NOT. I enabled BitDefender again and ran a full system scan to ensure no remnants of my experiment remained. The site was repaired shortly thereafter, but this experience seriously limits my confidence in the built in security infrastructure in MacOS.


One other point. In the article you linked to, the author says that all such products are scams. There certainly are scams out there, but do you agree with the author's statement that they are ALL scams? That would mean Norton Security and BitDefender are also scams. If you agree with that, I wouldn't have a lot of confidence in your advice either.



Jun 2, 2021 11:04 AM in response to michaelfjacob

michaelfjacob wrote:
One other point. In the article you linked to, the author says that all such products are scams. There certainly are scams out there, but do you agree with the author's statement that they are ALL scams? That would mean Norton Security and BitDefender are also scams. If you agree with that, I wouldn't have a lot of confidence in your advice either.

As they relate to Macs they are. Those types of apps are just not needed for Macs. MalwareBytes is all one would need. I have it but don't run it as I've never had to.


Another security trick is to do any web surfing from a non-administrative user account.




Jun 2, 2021 12:08 PM in response to Old Toad

I very much appreciate the quick reply, but your answer doesn't explain why BitDefender was able to detect the compromised web site and MacOS failed to do so. Without BitDefender, MacOS would have left me vulnerable to any malicious activity on the compromised site. How does that qualify as "not needed"? I think there is value is security software for the Mac based on this incident alone.

Jun 2, 2021 1:14 PM in response to Whitfield G

Sorry about that! It's just that I am also experiencing the Big Sur issue with my windows losing focus. In fact it just happened again while I was typing this message. Someone said they resolved the issue by uninstalling their security software and I wasn't comfortable with that suggestion without further clarity, but your point is well taken. Thanks for the feedback.

Jun 22, 2021 11:37 AM in response to Ignace Van Caneghem

I appreciate the standardized troubleshooting steps, but they don't apply to this problem for at least two reasons:


  1. Restarting always fixes the problem temporarily, at least for me. But it also invariably comes back.
  2. The problem sometimes takes a long time (maybe hours, maybe days) to start occurring.


...so the "remove software, try again" procedure just isn't feasible, it might take weeks for you to get to the root of the problem. I'll add here that my suspicion is that it just isn't any one thing, especially because no one here has identified a single piece of software that all or even most of the victims are using. So far my best guess is that it's related to sheer processor load — the more things you have going on, the more likely it will slip into this "mode."

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Windows lose focus after Big Sur upgrade.

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