Camera not working in Big Sur

You are right, and I think that everyone got it. The problem is that apple is absolutely doing NOTHING! This makes me so disappointed because I cannot say “ok I switch to Windows” which is so useless for me. I need a mac, a working one.

I’m so frustrated!

I patiently waited for some news from my interaction with Apple Support back on Feb 27th. I know it takes time to digest system logs they gathered from my devices and correlate their content to the problem (if they provide any information at all). There has been total silence from Apple. Today I discover that my case has apparently(?) been closed with the annotation "not enough information". I assume the case has been closed since Apple did not come back to gather further data for investigation. Given that my camera works for Zoom but not Facetime I would think the ability to contrast what is happening would be of particular value but what do I know? I know that if they needed more information I am totally willing and available to again provide them access to my devices.

More importantly, what does Apple know? It's becoming pretty evident that they either don't have a clue what they have done in the firmware upgrade that caused this, which is bizarre, or don't know what to do to fix their error. Their silence on the topic leaves one wondering if it was their firmware change or if someone managed to sneak something by them in their upgrade package and they are scrambling to find it.

The absence of information breeds suspicions of conspiracy, unfounded or otherwise.

I have the same problem.

Camera / Facetime / Photobooth not working with latest Big Sur 11.2.3 - just a black screen

I have a Macbook Air 2015.

Please give an official statement apple. this is not acceptable....

Imagine any other company delivering a faulty product that expensive and just don’t give a **** - and not even care about explaining why their product fails? It is almost unimaginable. But that is what Apple apparantly think they can get away with. The days when Apple was synonymous with unmatched quality are long gone.

I just bought a 12 inch Macbook 2016 last Saturday because I need an extra computer for Zoom meetings, it works till Sunday until I updated to Big Sur 11.2.3. Now the camera doesn't work. I have the same experience as everyone posted here, camera blinks a few times then black screen.

Doesn't anyone at RnD test this update? Apple only have few lineup of Macbooks, I'm sure its not that hard to test 2015 to 2020 models. We are in the middle of Pandemic, I'm working at home and I can only show black screen video to my colleagues while in a meeting. I hope Apple can resolve this soon.

Purchased iMac brand new in November 2020. Came with Catalina and I know we made Facetime calls successfully. The camera definitely stopped working (even though the green light is on) after the upgrade which I delayed until January.

Yes, but that denial should be cured by now - reading this thread and takling to lots of costumers with identical problems. Apples image suffers immensely and rightly so. This ought to be something the news media write about. Apple gets a lot of positive press, but know is the time to question what is going on.

So:

• Apple sell us an expensive computer
• Apple encourage us to 'upgrade' to their latest new OS experience
• Apple, as a result, cause a hardware malfunction
• Apple then ask us to pay more money to fix(?) a problem they have caused
• Apple do not say "sorry"
• Apple can get stuffed!

After reading about all the issues with Big Sur I waited until February to install it.

I did a clean install of new OS.

The camera stopped working immediately after that upgrade.

It hasn’t worked since that OS upgrade.

I have a £2500 laptop that I cannot use.

After solely using Apple for the last 20 years my conclusion over the past few years is that they are soon to become the Nokia of computing.

when someone comes up with an alternative solution.... I’m off. You won’t see me for dust.

Dont get me started on their Apple Watch

😡

Similar story here, though I didn't pay quite as much for my MBP.

So I've been looking at options over the last few weeks.

Apple and Microsoft present similar drawbacks for me - 'very' commercial enterprises, too much bling, too much demand on pc resources for appearance not function, too much encouragement for cloud use. In short, just too much of so much

So I've investiagted Linux based options and found, obviously, that integration/ease of use is the biggest problem - e.g. email/contacts/calendars across a number of different devices.

A Google account solves a lot of that but I don't want to be beholden to another tech giant.

Nevertheless I'll probably go for one of the Linux distros with Thunderbird/Firefox and Libre Office. I'm currently using those apps on iOS at present and quite like the simplicity of function.

Next stop the free world - with generous donations!

That's What I was told also... This is definitely a problem with their update. It can't be possible that many computers have a hardware failure at the same moment that everyone is updating to BigSur software.

Please work hard to solve this problem so I can resume my work or pay people for the damage you've caused.

Thanks for reading and acting.

Sooo frustrating... why buy apple... had my laptop for a week... updated and the camera stopped working... Apple tech says they will send it in... got it back.. did an update again and it stopped again!

I know that this is a separate issue but sidecar doesn't work either. So my £1000 Ipad and £2000 Imac no longer connect under Big Sur!

The reason I bought the iPad was for this feature.

I'm steadily collecting top of the range kit from Apple . . .that doesn't work

EVER GET THE FEELING YOUVE BEEN CHEATED!

My 2020 iMac is now running 11.2.3 but I don’t think that fixed it. I’m not sure that I’ve gotten incoming FaceTime calls though. I’m not buying Apple’s hardware excuse though. When I launch FaceTime I can see myself big as life, so what is picking up MY image? It’s just the caller who can’t see me.

It’s certainly not UNcommon. As mentioned elsewhere, I don’t see how it can be a bad camera—I can see myself when I launch FaceTime. But incoming callers can not see me, even though the green indicator light is on.