Camera not working in Big Sur

Yes. It’s a web of issues. This simple solution seems to have worked for me but again, I only tested it once using a family member. Also, Norton had been operational since Nov ‘19 and there was no problem until I updated to Big Sur in 1/21.

Turning off Vulnerability Protection doesn’t “fix” anything. It simply eliminates Norton executing its piece of firewall code that apparently blocks operation of the camera.

I believe there is an imperfect understanding on the part of Norton and some other anti-malware providers as to exactly how the camera operates and behaves. Something about the camera configuration and underlying support code is being misunderstood by Norton, et al, and triggering their malware defenses. It would appear that Apple has not done a good job of communicating changes in camera support inherent in Big Sur.

All that said, a thorough reading of this entire discussion shows that the issue occurs on Macs that are not running a/v software, so this appears to be just one facet of a more complex issue that Apple still needs to address in its entirety.

My $.02

Same for me. After update to Big Sur my camera doesn't seem to exist anymore. Not in apps, not in hardware list.

Macbook pro 2016 13"

Tried everything i could find on internet, including smc reset, p+r combi etc...

Also the haptic feedback stopt working. No clicks anymore..

Some update....

Hi All,

I am facing same issue from last few months after updating software. I took Macbook Pro 2018 to apple support but they were not able to resolve issue and told me it may be a hardware issue. They told me they need to change the whole display which will cost me somewhr near 700 $. Too costly so denied it.

I tried all possible solution available online but no use. Not sure if apple is looking into this issue.

Thank You,

Nik

Hi Everyone,

So, I have just spent time going through this whole thread because I too have a similar problem with my 2017 MacBook Pro with Touch Bar. The camera suddenly stopped being recognised/working in any application and I have not found a solution yet. Like many of you I too have been 'assuming' that Apple will resolve this and send out an update to fix the issue ~ I cannot believe this is a hardware issue either. Thank you all for your suggestions so far and if I find a solution I will let you all know.

Hi,

Any update so far? I think that those who fixed this issue by changing the screen are being stolen. It should be fixed with a firmware update, or, if they broke the hardware with the last OS update they should give us a solution.

Is there another communication channel to push this issue up?

Thanks all. If anyone finds a solution, please share. Looking at similar chats, the problem has been going on since November last year, I cannot believe a company like Apple hasn't fixed it yet, not even acknowledged it. I'm so disappointed, it really makes me question their products (which I've always loved), and the company itself. What a huge let down.

Hi Everyone, so I went online with Apple Support last week and they took me through the whole process of creating an additional volume on my MacBook and installing Big Sur again...which I did, to no avail. Camera is still not working. I think the purpose of doing this was to eliminate any possibility that a third party app is causing the issue. So, now it seems it is either a hardware issue ~ which coincidentally is affecting a large number of people...or still an issue with Big Sur. As ever grateful for any other suggestions and will update further if I get anything more from Apple Support.

I had the similar experience. Camera not detected after upgrading to Big Sur. Tried most of the resources i could find online.

I managed to get the machine to re-detect the built-in camera after plugging in an external webcam. Still monitoring if this is a one-off reviving of the camera or is an unorthodox fix.

I'm using Macbook Pro 2017 Touchbar 4 thunderbolts and got this same issue for over a month.

The camera error thing happens even when I was at Catalina OS - then I updated to Big Sur 11.4 and it's still the same. This could not related to the hardware issue, because it was fine last month. I tried all solutions (reset SMC, PR, upgrade software, check Privacy Setting, Screentime, etc. - there couldn't be anything else).

Also, another thing I found out today, even my external Logitech C930e did not work anymore on Big Sur 11.4. What a coincidence? Tried to upgrade the software from Logitech and many things but didn't work.

And you know what? I uninstall Zoom.us app and now at least the external camera is working. Thank God for that. Don't know what happened but the old Zoom version (since last year) might cause the issue with the Logitech camera.

It's sad that the built-in camera is still not working even after installing Zoom. But it's a good point to see there are some obvious problems with Big Sur and camera connection (there's another topic about Thunderbold-USB hub connection error as well). Can't wait to see how they are gonna fix this because this topic is over 6 months and nearly thousand of users reported it, it could not just be a hardware problem.

I'm having the same issue but mine started when I upgraded to 11.4. I checked the screen time settings, app permissions, reset the SMC, created a new admin user, boot up in safe mode. Nothing works. I get the green light for about 10 seconds then it goes away. Zoom and FaceTime both say they are not receiving a video signal. This is very disappointing. Had issues with my apple watch recently as well. I hope apple isn't losing touch with their customers.

Totally disappointed. I took the computer to technical support ... and they ask me for almost 700 euros without giving me the option of the quality program ... the diagnosis has verified a hardware failure ... seriously Apple? more than 500 people with the same problem due to a quality defect?

I had the same experience and they asked for $900 to fix it. THe diagnostics reports no error but they claim that the camera and display screen need to be changed.

We have to do something as this is a major theft

Macbook 2018 (I think lol). Updated to BigSur 11.4 last night and noticed my camera no longer works either. Not happy, have tried all recommended "fixes" and nothing has fixed it. Report says camera is there, no privacy restrictions are on & I have a very important video conference today, that I'll now have to use my mobile for! :(

Hello there again,

has anyone already tried to install the last software B 3 T A? (writing like this because apparently they delete comments concerning this)

Any news? I'm downloading that right now... let's hope that something changed in the firmware but honestly I'm not so confident...