Camera not working in Big Sur

I also lost my camera functionality after Big Sur 11.1 installed. I tried two hours worth of suggestions with no luck. The camera is listed as a device but not recognized by any programs that need it including Zoom and FaceTime.

Please help as the camera is needed now more than ever for work and personal contacts!

Jeff

I too have run into the same problem. MacBook Pro 2016 running OS X 11.0.1.

Sadly I feel this isn't a hardware issue. From this post, and looking at the internet it seems to be a common problem with Big Sur.

After trying all the reboot strategies, I had to solve it by using a USB webcam for Zoom.

Looks like we have to wait for 11.0.2. 😞

I turned on my. 2019 MBP last night to discover the same issue. I have been running Big Sur since it was originally released and only experienced this problem last night. Talked to support and updated my software. rebooted. went into safe mode force quit through terminal and nothing seems to be fixing the problem. I really do not want to send it in for an appointment as classes resume on Monday through zoom.

Anyone have any luck yet?

I updated to Big Sur 11.1 and now the mac thinks there is no camera installed. About this mac / System report / Hardware / Camera reports "No video capture devices were found". If I follow your Route 1, it shows the camera already ticked. This coincided with the Big Sur update. Either there is a problem with the updated OS or the update has somehow made the camera invisible to the OS. Could be a driver issue?

With me, I can see the Built In Camera in Hardware. I can also "see" the Camera in FaceTime. And the camera light goes green - but there is no picture :-( For example -in FaceTime there is a "blink" but the picture stays black and FaceTime gives a message: FaceTime has not received any video from the connected camera

Pleassseeee help

Any solution yet?

Same problem here after upgrading to Big Sur.

Black Screen, Light turns on green of the camera.

Camera is seen in the hardware list as well.

Tried all proposed solutions and nothing works.

macOS 11.1

MacBook Pro 2017

Hey Jacob,

Just wanted to let you know I have the exact same issue and have done everything you have done as well and same exact results. I just updated to 11.1 and still did not fix the issue. Retried everything as stated above on the 11.1 and no change also. I do not want to uninstall which could cause even further harm. Very disappointing as I also require my laptop for remote zoom calls daily as I am a medical student educator.

HAHAHA that was my exact problem!

You rock! I tried every other troubleshooting mentioned on Reddit and Apple Support, but none of that was required if I had just checked Kaspersky first!

Thanks again for saving my second semester!

I find it hard to believe that so many people seem to be experiencing this major problem, and no solution has been found yet.

Does Big Sur, perhaps, perform a firmware update which contains bugs? (This would explain why downgrading doesn't fix the problem as firmware does not (as far as I know) revert to an earlier version if you downgrade your macOS version.

Your above post of see https://support.apple.com/en-gb/HT204063 is not helping anyone who has posted here their built in camera on their MacBook Pro laptop has stopped working after they installed the macOS Big Sur 11.1 update at all.

Did you check your laptop security account? I have Kaspersky and I happened to update Kaspersky at a similar time I updated my laptop. Kaspersky security blocked my camera access which is why FaceTime and Zoom we’re not working and also why when you check Apple About it would state no camera identified and also why when you ran diagnostics there was no issue with the hardware. I did everything as well before checking Kaspersky lol so I feel the pain. If that does not solve the issue then I am out of solutions.

Hey,

I have the same issue with camera for my MB Pro 2016. Also tried everything listed here, but no results, now need to join zoom meetings with two devices. Disapointing. Hopefully there will be any solution from Apple soon, since it is clearly something with Big Sur.

That's what I thought too. The firmware part permanently wrote something that is not recognizing these cameras. Hopefully, Apple will release another firmware update that would allow the camera to work along with the mic and sound.