Apple Event: May 7th at 7 am PT
Hey Apple,
After updating to OS X Big Sur my camera has stopped working. This goes for every application, including FaceTime, Zoom, Teams etc.
I have tried rebooting to no avail.
Can you please help?
Regards,
Jacob
-MacBook Pro 2016
-OSX 11.0.1
MacBook Pro 13″, macOS 10.13
This worked for me:
Route 1 - verify that "camera is allowed" for your user account:
System Preferences (window)
Screen Time (icon)
Content & Privacy (left panel)
Apps (tab)
Allow (section): Camera
Route 2 - Update to Big Sur 11.1
Tip: update in Safe Mode (hold Shift key while booting). Don't rely on the "15 minutes install time", it will take 1+ hour, if you have an encrypted disk, be patient :-)
Hello everyone,
Same issue here since I installed Big Sur 11.2.2, no camera is found anymore.
Tried:
--> None of these have worked
I contacted Apple support but only proposed those solutions too, thus useless.
I still need to try reinstalling the original Mac OS the computer had when bought.
It is also a MBP from October 2016.
If anyone has found a solution, I would love to hear it!
Thank you all.
So:
Very disappointed when I have no camera for almost month for remote-working.
I keep looking into anything related to camera inside MacBook, and found something strange: there is a process running as "AppleCameraAssistant" when my SystemReport/Hardware/Camera showed: "No video capture devices were found."
So how this happened and is it normal?? May be this is a hint for a solve?
Great idea, The_Knowledge_Seeker. I've read through and tried all suggested solutions and still having the same issue with my MacBook Air. Info below. I get "No video capture devices were found" on all apps.
As a matter of interest, and considering the Kaspersky solution (which only works for Kaspersky users), how are your Security & Privacy > Privacy > Camera settings looking?
Does it show that your video applications are not allowed?
I Updated to Big Sur 11.2.1 and Just today realized that my camera is not working.
Macbook Pro 15-inch, 2018.
I have tried all the privacy stuff and click all apps but still fail
System information says below.
Hi all,
I have no idea whether this is significant at all, but has anyone else noticed that when FaceTime is open the bar at the top where the 'red, yellow and green' options to close, minimise or maximise fades out when placing the pointer tool at it. This doesn't make sense to me and makes me question the idea that this is a hardware issue. Something about FaceTime isn't working correctly aside from the camera issue, and that suggests to me a software problem. Perhaps I'm reading too much into it but it isn' working as it should.
Thoughts welcome.
What does it show if you select > About this Mac > System report > Camera.
It should look something like this:
FaceTime HD Camera (Built-in):
Model ID: UVC Camera VendorID_1452 ProductID_34304
Unique ID: 0x1420000005ac8600
OK. It's not looking great and I don't think a reinstall of Big Sur will make a difference (although it's always worth a try.
That said, you could reboot your Mac holding down Shift - Option (⌥) - Command (⌘) - R until a spinning globe appears, then release the keys. That will start in Internet Recovery mode (might take ten minutes or so).
This should download then boot into the version of macOS that your Mac originally came with. Don't use it to install anything but if it gives you the option, see if it lets you check the camera setting again. If it still fails, having bypassed Big Sur, it's likely to be a camera fault (story). If it works, a reinstall on Big Sur might help after all.
Jacob_974 wrote:
Is it really possible that a software update can permanently harm the hardware, in this case, the camera?
I'm 98% sure that a software update won't damage hardware; it might just be a fluke that it happened during the update.
I ended up trying to reinstall an older OS, and the problem persisted. So it was a hardware failure. I still find it to be a weird coincidence, that it happened at the same time I updated, but not really anything I can do about that.
I talked to Apple support and they said that the OS won’t cause a hardware failure, but that a faulty hardware might be triggered by an update. Don’t know how likely that is, but in any case, that’s how it landed with me.
Cheers, Jacob
I just updated to Big Sur and now my Camera also does not work on any application - I also verified that the applications have access under the security panel. Will keep looking - and waiting for an update I guess.
I just updated OS to Big Sur - I cannot access the camera on my laptop and on Zoom and FaceTime. I need assistance fixing this problem, as i've been searching and finding that i'm not the only one having this issue and I've tried the suggestions with no success. I'm a teacher and need to teach online with my laptop camera. I use a macbook pro 16
I find it very interesting that we apparently are several that seem to have experienced the same chain of events: updating to Big Sur - camera not working (at all).
I feel like I’ve tried everything. Talked to Apple support, very friendly, but couldn’t solve it and ended up saying it was an unrelated hardware failure. I ended up accepting that, since downgrading didn’t solve the problem. I am now on Big Sur 11.1, and the problem is still there. But again, VERY interesting that more people seem to experience the same thing.
I have also checked the system report, done the diagnostics when rebooting, reset SMC and PRAM, all to no avail. The system doesn’t detect a working camera.
I realise this post isn’t much help, but thought I’d clarify my status.
Cheers, Jacob
I did that, but it didn't help. I work remotely and use MacBook Pro regularly coding and presenting the code always with Microsoft Teams, and I need the Camera support. Now I must go back to the company-provided Lenovo ThinkPad to join Teams.
Camera not working in Big Sur
