I can't backup my iPhone on my Windows 10 PC because the "Backup Now" button is greyed out. I've got the latest iTunes, I've got the latest iOS on my iPhone XR. I've restarted each several times. I'm not sure which Windows Security features to turn off or how to do it. Any help?
Windows, Windows 10
Hi LuceCannon,
Thank you for posting in Apple Support Communities. From our understanding, you are unable to back up your iPhone using iTunes because it is greyed out and you suspect your security feature may be the cause, do we have that right? If so, you can check the steps here: Allow iTunes in the Windows firewall on PC.
You can also check out the steps in this article: If you can't back up your iOS or iPadOS device to a computer or restore it from a backup.
Hope that helps!
Hi LuceCannon,
Thank you for posting in Apple Support Communities. From our understanding, you are unable to back up your iPhone using iTunes because it is greyed out and you suspect your security feature may be the cause, do we have that right? If so, you can check the steps here: Allow iTunes in the Windows firewall on PC.
You can also check out the steps in this article: If you can't back up your iOS or iPadOS device to a computer or restore it from a backup.
Hope that helps!
I can't backup my iPhone on my Windows 10 PC
