Wifi Calls keep dropping after a few mins

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Wifi Calls keep dropping after a few mins

Hello,

I had an iPhone 8 and sometime after the iOS 14 updates began my WiFi calls started dropping after about 3-5 minutes. It happens on every single call. I just got an iPhone 12 Pro yesterday and I was hoping that would solve the problem. That is not the case however. It is still happening. A google search seems to show a good number of people with Verizon having this issue, but there are also plenty from other carriers. Based on what I can gather, this seems to be an iOS 14.x issue. Anybody have a solution?

Posted on Dec 6, 2020 9:32 AM

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Answer 1

Leanne_68

Community Specialist

Dec 11, 2020 3:09 PM in response to Justinm0776

Hello Justinm0776,

Welcome to Apple Support Communities. We understand that your Wi-Fi calls are dropping after 3-5 minutes on both your iPhone 8 and iPhone 12, running iOS 14. It will be our pleasure to assist you.

We'd like to check your settings to ensure your calls remain connected.

Open this link to review tips to Make calls using Wi-Fi on iPhone
Follow the tips found here under "Turn Cellular Data on or off," specifically the steps to "Turn Wi-Fi Assist on or off" to View or change cellular settings on iPhone

If you continue to encounter dropped calls, please let us know:

If you have Wi-Fi Assist enabled
If this occurs when you are within signal range of the cell phone towers
If you're able to browse the internet in Safari when this occurs

Kind regards.

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Wifi Calls keep dropping after a few mins

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