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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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Level 1

4 points

AirPods Pro not connecting

We just purchased the AirPod pro. We can not get them to connect to phone. If both of them are in the case, the light remains amber color. Of you remove one, they will connect but that one will not work. Help

Posted on Dec 6, 2020 12:20 PM

Top-ranking reply

Pactricia666

Level 6

12,814 points

Posted on Dec 6, 2020 12:40 PM

We understand that you are not able to connect your AirPods Pro. You can check this solution provided below for more details in connecting AirPods:

If your AirPods won't connect

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AirPods Pro not connecting

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