Macbook Crash Rendering in Premeire Pro
Hello, I have had the graphics render issue where I get green banded lines when rendering or exporting using Metal or OpenCL. It also crashes the computer and causes obviously failed imports. I need to know if this is a graphics card issue or an Adobe issue, and what the remedy is....
The issue started happening on Catalina OS, so I updated to Big Sur, and the issue still is happening. It was happeing on Premiere(14.5) and Encoder (14.5), so when an update came out I updated all to 14.6. The green tearing and crashing still occurs on Metal/OpenCL but NOT the Software Only Renderer. I also tried the export via Metal/OpenCL using Premiere 13.15 and the issue still happens with my new macbook pro. So narrowing down, the issue is the singled to be around the New Macbook Pro and something to do with the graphics card renderer Metal and OpenCL
The Software Only renderer is NOT ideal, due to speed and obviously, I have a brand new laptop with maxed RAM for a reason. The green tearing lines and crashing occurs only on my brand new macbook pro. I have tried exporting on an older Macbook Pro (2015, 16GB RAM / Intel Irsis Pro 1536MB gfx card) and older iMac (2014, 8GB RAM / AMD Radeon R9 M290X 2GB gfx Card) both with significantly less memory and with AMD type graphics cards, and they export and render albeit slower, but here are no green lines or crash issues - Exports and Renders are successful NO ISSUES.
My current Macbook is (2019, 64 GB RAM / AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MB). What is the solution for the green tear lines and crashing that occurs when rendering/exporting via Metal/OpenCL on either Premiere or Encoder?? PLEASE HELP. Should I return the Macbook Pro for a faulty gfx card? Will Adobe fix a compatibility issue or whatever the issue is?
