FaceTime storage & retrieval inquiry

iPhone 8 Plus iOS 14.2


why would my iPhone store a 4 minutes FaceTime call & not be able to retrieve it (I did not screen record it) & it be at 276 mb?

iPhone 8 Plus, iOS 14

Posted on Dec 7, 2020 11:57 AM

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Question marked as Top-ranking reply

Posted on Dec 17, 2020 12:32 PM

Hi jasonflying,


Thanks so much for providing the path you're taking to see this information. This is actually not storage, but the amount of data used for your FaceTime call. Depending on your connection at the time, this could be related to the amount of data used for Wi-Fi or cellular.


Hope this helps!

5 replies

Dec 15, 2020 1:15 PM in response to jasonflying

Hello jasonflying,


Thanks for providing that information about where you're seeing this storage. Just a bit more clarification, are you going to Settings > General > iPhone Storage > FaceTime? Are you referring to the details provided for Documents & Data? We ask because from what we've researched there wouldn't be a way to record your FaceTime call and have it store in your FaceTime storage allocation. If a screen recording was performed, this would be saved in Photos, therefore counted in that app's storage.


Thank you.

Dec 12, 2020 3:20 PM in response to jasonflying

Hello jasonflying,


Thanks for using the Apple Support Communities. We understand that you have questions about the amount of storage used by FaceTime. To clarify, where are you seeing the details you mentioned? Are you looking at your call history in the FaceTime app or are you looking at your iPhone Storage and see that amount of space has been used? The more information you provide will be most helpful in pointing us towards the answers you're looking for.


Best regards.

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FaceTime storage & retrieval inquiry

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